Remote Order Entry & Customer Support Specialist

Sedona Staffing Services; Dubuque (IA); On-site; USD 20,664 - 27,552; Full time

Job summary

Sedona Staffing Services is seeking a Remote Customer Service Representative / Order Entry Specialist to join a fast-paced team. The role involves accurately entering orders, answering customer inquiries by email and phone, and maintaining records while supporting daily business operations from a remote setting.

The ideal candidate has prior customer service and data entry experience, with AS400 familiarity and proficiency in MS Office.

Qualifications

• Experience in customer service, administrative support, or order processing is preferred.
• Strong written and verbal communication skills.
• Detail oriented with ability to prioritize multiple tasks.
• Remote work capability with self-motivation and reliability.

Responsibilities

• accurately enter and process customer orders
• Review orders for completeness and accuracy
• Respond to customer inquiries via email regarding order status, pricing, shipping, delivery, and warranties
• Provide friendly, professional support by email and phone after training
• Maintain accurate customer records and documentation
• Collaborate with internal teams to ensure timely order fulfillment

Skills

Customer service

Data entry

AS400 experience

MS Office

Tools

AS400

Microsoft Outlook

Excel

Word

Job description

Sedona Staffing Services is seeking a Remote Customer Service Representative / Order Entry Specialist to join a fast-paced team. The role involves accurately entering orders, answering customer inquiries by email and phone, and maintaining records while supporting daily business operations from a remote setting.

The ideal candidate has prior customer service and data entry experience, with AS400 familiarity and proficiency in MS Office.