Client Director - Strategic Tech

ServiceNow; San Diego (CA); Hybrid; USD 156,780 - 258,660; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Client Director in San Diego, California, to provide strategic leadership and manage executive relationships. The role involves leading virtual teams and developing a roadmap for outstanding customer experience.

Ideal candidates will have over 7 years of experience in client management and proven success in achieving sales targets, especially in IT Service Management and related fields. The compensation package includes base pay and various benefits.

Qualifications

• 7+ years of experience in client management.
• 2+ years of experience as a Client Director or equivalent role.
• Experience leading virtual or matrixed teams.

Responsibilities

• Provide strategic leadership to clients.
• Manage executive relationships and lead virtual teams.
• Develop a clear roadmap to promote an outstanding customer experience.

Skills

Client management

Executive-level relationship management

Sales achieving

Team leadership

Job description

Role Overview

Join ServiceNow to produce new business with large existing accounts, oversee executive relationship management, and lead virtual teams to support esteemed clients. The Client Director will provide strategic leadership, manage executive relationships, and develop a clear roadmap to promote an outstanding customer experience.

What You Will Do

Provide strategic leadership to clients, manage executive relationships, lead virtual teams, and develop a clear roadmap to promote an outstanding customer experience.

Why It Might Be a Fit

To be successful in this role, you should have experience in leveraging AI, client management, and executive-level relationship management, as well as experience leading virtual or matrixed teams and achieving sales targets.

Requirements

• 7+ years of experience in client management
• 2+ years of experience as a Client Director or equivalent role
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management
• Experience achieving sales targets
• Experience leading virtual or matrixed teamsAbility to understand broad, macro-level business IT needs for a prospective client

Benefits

• base pay of $156,780 - $258,660
• equity (when applicable)
• variable/incentive compensation
• health plans
• 401(k) Plan with company match
• ESPP matching donations
• flexible time away plan
• family leave programs