Lead Client Director - Strategic Retail - Arkansas

ServiceNow; Bentonville (AR); On-site; USD 180,000 - 260,000; Full time

Job summary

ServiceNow in Arkansas is seeking a Lead Client Director for Strategic Retail to manage top accounts and drive executive relationships across global teams. You will lead virtual teams, develop strategic roadmaps, and ensure revenue growth through licenses, renewals, and professional services. Strong enterprise sales background and AI-enabled process understanding are required.

Remote work options apply; travel up to 50% is expected; candidate should reside in Bentonville area or nearby.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 10+ years of client management experience.
• 5+ years as a Client Director with multi-million-dollar sales and executive relationships.
• Sales experience in ITSM, HR, Security Operations or ITOM.
• Experience leading a virtual or matrixed team.
• Understanding of macro IT needs for prospective clients.
• Willingness to travel up to 50%.
• Must reside in Bentonville or nearby area.

Responsibilities

• Provide strategic leadership and partnership to clients as the relationship manager between customers and ServiceNow.
• Collaborate with ServiceNow teams to develop solutions aligned to customer outcomes while leading large virtual teams.
• Oversee growth of global accounts with deployment of worldwide resources.
• Build trust through multi-tier relationships from project teams to CxO level.
• Develop clear roadmaps and capabilities across clients and ServiceNow teams for excellent customer experience.
• Achieve financial targets including licenses, renewals and professional services.

Skills

AI integration

Client management

Executive relationships

ITSM sales

Leading virtual teams

Strategic mindset

Travel willingness

Residence Bentonville

Job description

Lead Client Director - Strategic Retail - Arkansas

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi‑million‑dollar sales solutions experience and Executive‑ level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience leading a virtual or matrixed team
• Understanding of broad, macro‑level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)
• Must live in Bentonville or surrounding suburb

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.