Dir, Solution Consulting

ServiceNow; New York (NY); On-site; USD 194,000 - 320,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in New York seeks a Director, Solution Consulting to lead a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and ecosystem.

You will recruit, develop, allocate resources for joint development, and drive cross-industry GTM initiatives, with emphasis on AI-enabled workflows and partner alignment.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
• 7+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Ability to motivate and inspire a growing team of leading Solutions Architects
• Strong internal matrix leadership and relationship building abilities with cross functional counterparts
• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
• Experience of working with Service Providers, Outsourcers and Global System Integrators
• Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth through the NOW Platform’s unprecedented ability to transform the go-to-market of the partner ecosystem
• Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

Responsibilities

• Responsible for leading a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

Skills

AI integration

Pre-sales leadership

Team management

Cross-functional collaboration

Resource planning

Executive communication

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Director, Solution Consulting will ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions.

• Responsible for leading a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years experience in building or leading pre‑sales or professional services organizations – partner aligned organizations are preferred
• 7+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Ability to motivate and inspire a growing team of leading Solutions Architects
• Strong internal matrix leadership and relationship building abilities with cross functional counterparts
• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
• Able to articulate and logically communicate concepts with technical and non‑technical audiences
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
• Experience of working with Service Providers, Outsourcers and Global System Integrators
• Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth through the NOW Platform’s unprecedented ability to transform the go‑to‑market of the partner ecosystem
• Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration
• Ability to manage change and ambiguity with an action‑orientation/drive – must thrive in a dynamic environment

For positions in this location, we offer a base pay of $194,100 - $320,250, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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