Client Director – Business Insurance

Marsh McLennan Agency; Livonia (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) seeks a Client Director to own the client relationship within a Michigan book of business, coordinating delivery through a dedicated team and driving retention. This role supports sales participation and ensures services meet client needs while achieving growth targets.

The position allows work from Michigan locations (Grand Rapids, Troy, or Livonia) with a hybrid work arrangement and cross-functional collaboration with our Business Insurance team.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• In-depth knowledge of commercial lines with 10+ years of industry experience and 3+ years in client management responsibilities.
• Experience establishing strategy and direction for commercial programs.
• Ability to coordinate multiple projects while ensuring timely and accurate client deliverables.
• Strong organizational, project planning and management, analytical and multi-tasking skills.
• Proficiency with Microsoft Office suite required.
• State Property/Casualty insurance license required.

Responsibilities

• Establish and maintain excellent internal and external client relationships within an assigned book-of-business.
• Understand client needs and oversee delivery of services.
• Lead a team responsible for service delivery and client satisfaction.
• Participate in the sales process and help maintain high client retention and growth of the book.

Skills

Relationship management

Multi-tasking

Analytical skills

Project coordination

Education

Bachelor’s degree or equivalent

10+ years commercial lines experience

Tools

Microsoft Office

P/C license

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Director at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life

As our Client Director on the Business Insurance team, you’ll have overall responsibility for the client relationship within an assigned book-of-business. This involves establishing and maintaining excellent internal and external relationships, seeking and understanding the client’s needs, and managing the team responsible for delivering all aspects of our services delivered. While the Client Director does not have direct new business sales responsibilities, they are expected to participate in the sales process, maintain a high client retention rate and maintain a book of business that meets or exceeds the target book of business size over time.

This role has the ability to work out of any of our Michigan locations – Grand Rapids, Troy, or Livonia.

Our future colleague

• Bachelor’s degree or equivalent work experience required.
• In-depth working knowledge of commercial lines with 10+ years of industry experience and demonstrated relationship management skills with 3+ years of client management responsibilities.
• Experience establishing strategy and direction for commercial programs.
• Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills.
• Strong organizational, project planning and management, analytical and multi-tasking skills.
• Proficiency with Microsoft Office suite required.
• State Property/Casualty insurance license required.

Valuable Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.