Client Director - Business Insurance

International Association of Insurance Professionals (IAIP); Grand Rapids (MI); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase program

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Director on the Business Insurance team to oversee client relationships within an assigned book of business, coordinate service delivery, and ensure client needs are understood and met.

The role emphasizes internal and external collaboration, strategic direction for commercial programs, and maintaining a high level of client retention, with opportunities to participate in the sales process without direct new business quotas.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 10+ years in commercial lines with client management responsibilities.
• Strategy and direction for commercial programs experience.
• Strong ability to coordinate multiple projects and solve problems.
• Excellent organizational, planning and analytical skills.
• Proficiency with Microsoft Office Suite.
• State Property/Casualty license required.

Responsibilities

• Own and maintain client relationships within an assigned book of business.
• Ensure timely and accurate client deliverables through the team.
• Support sales efforts and aim for high client retention.
• Coordinate multiple projects across teams to meet client needs.

Skills

Relationship management

Strategic thinking

Project coordination

Analytical skills

Multi-tasking

Education

Bachelor's degree or equivalent work experience

State Property/Casualty license

Tools

Microsoft Office Suite

Job description

Client Director - Business Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Director at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Director on the Business Insurance team, you'll have overall responsibility for the client relationship within an assigned book-of-business. This involves establishing and maintaining excellent internal and external relationships, seeking and understanding the client's needs, and managing the team responsible for delivering all aspects of our services delivered. While the Client Director does not have direct new business sales responsibilities, they are expected to participate in the sales process, maintain a high client retention rate and maintain a book of business that meets or exceeds the target book of business size over time.

This role has the ability to work out of any of our Michigan locations - Grand Rapids, Troy, or Livonia.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience required.
• In-depth working knowledge of commercial lines with 10+ years of industry experience and demonstrated relationship management skills with 3+ years of client management responsibilities.
• Experience establishing strategy and direction for commercial programs.
• Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills.
• Strong organizational, project planning and management, analytical and multi-tasking skills.
• Proficiency with Microsoft Office suite required
• State Property/Casualty insurance license required.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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