Client Director

Diaceutics; Parsippany-Troy Hills (NJ); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Training and development opportunities

Remote/Hybrid working based on locale

Flexible working incl. Flex Day

Share incentive plan

Increased annual leave with tenure

Pension

Healthcare (Vision and Dental)

Life Insurance

Group income protection

Maternity and sick pay

Performance & Growth plan

Staff referral scheme

Job summary

Diaceutics is seeking a Client Director to lead strategic, multi-year relationships with biopharma and diagnostics customers, driving ARR growth and new logo acquisition in precision medicine.

You will work with cross-functional teams to tailor solutions, expand account plans, and reduce churn while delivering measurable patient impact and business value.

Qualifications

• Proven sales experience in Oncology, Clinical Diagnostics and Precision Medicine.
• Experience selling data analytics and strategic planning products into pharma commercial teams.
• Ability to influence without authority across brand, medical, and diagnostics functions.
• Experience in B2B pharma/biotech sales and delivering customer value.
• Strong pipeline management and CRM hygiene.

Responsibilities

• Achieve quarterly and annual sales targets (ARR, ACV, net revenue retention) within key accounts.
• Serve as primary contact for stakeholders in key accounts and new logos.
• Engage regularly with clients to gather feedback and identify collaboration opportunities.
• Draft, present and review proposals and statements of work with clients.
• Collaborate with Solution Consulting, Client Success, Marketing to deliver solutions.
• Identify growth opportunities within accounts and mitigate churn risk.
• Lead multi-year account plans aligned with client objectives.
• Drive new logo acquisition and upsell opportunities across subscriptions.
• Stay informed on industry trends and regulatory changes in precision medicine.

Skills

Oncology sales experience

Clinical diagnostics

Precision medicine knowledge

Data analytics

CRM / pipeline management

AI in sales

Relationship building

Strategic planning

Education

Bachelor's degree in a relevant field

Tools

CRM software

Data analytics tools

Job description

Diaceutics PLC is a diagnostic-driven therapy commercialization company. For 20 years we have built the intelligence and engagement solutions that help biopharma see where eligible patients are emerging, engage the HCPs and labs shaping treatment decisions, and move faster from diagnostic activity to therapy adoption. The therapies we support touch 1 in 10 American lives - 30 to 40 million patients a year - across 700+ diagnostic-driven therapies, backed by a network of 600+ US labs and clients including AbbVie, AstraZeneca, GSK, Novartis, Pfizer and Roche.

Our portfolio brings together Intelligence Solutions (Signal, Insight Services, and Practice Gaps launching soon) and Engagement Solutions (Physician Engage, Expert Exchange, Lab Engage, Scientific Engagement, Precision Medicine Educators), connected through Relay - a partnership model built for precision medicine - and powered by the DXRX platform and Reveal engine.

We are headquartered in Jersey City, NJ (US) and Belfast, UK, and we are moving into our next chapter under a Precision for All ambition: a future where every eligible patient is identified, diagnosed and receives the right therapy at the right time.

Position Summary

As a Client Director at Diaceutics PLC, you will play a pivotal role in establishing and nurturing relationships with key clients to drive business growth and ensure the successful implementation of precision medicine diagnostic and commercialization strategies.

In this fast-paced role you will work closely with cross-functional teams to understand client needs, provide tailored solutions, and ensure the seamless execution of projects that contribute to improved patient outcomes and the advancement of precision medicine.

What you'll be doing:

• Achieve quarterly and annual sales targets like ARR (Annual Recurring Revenue), ACV (Annual Contract Value) and net revenue retention by maintaining and expanding relationships within targeted key accounts for existing and new diagnostic-driven therapies across different disease areas supporting our market expansion into Precision For All.
• Serve as the primary point of contact for all stakeholders in key accounts and/or new logos, understanding their goals, challenges, and needs to develop long lasting trusted partnerships based on a continuos account value building.
• Regularly engage with clients to provide updates, gather feedback, and identify opportunities for collaboration.
• Create executive-level alignment that results in repeat and expanded engagements
• Collaborate with internal teams to develop and execute multi-year comprehensive account plans that drive ARR expansion, in alignment with client objectives and Diaceutics' offerings.
• Identify and mitigate churn risk before it materializes and nsure upselling opportunities are identified for each subscription.
• Identify growth opportunities within key accounts and develop strategies to maximize revenue, ARR and market share.
• Drive new logo acquisition by proactively identifying and qualifying target biotech accounts, engaging key decision-makers, and converting opportunities into new client partnerships and recurring revenue.
• Leverage data-driven insights to drive informed decisions and ensure the successful execution of account plans.
• Draft, present and review business proposals and statements of work with clients.
• Work closely with cross-functional teams, including Solution Consultant, Client Success, Client Services and Marketing to deliver exceptional client solutions.
• Stay informed about industry trends, regulatory changes, and advancements in precision medicine.
• Communicate effectively with clients, providing updates, reports, and addressing inquiries promptly.
• Participate in internal and external meetings, conferences, and workshops to represent Diaceutics' capabilities.

What we're looking for:

• People Skills: Proven sales experience in Oncology, Clinical Diagnostics and Precision Medicine; selling data and / or consulting services. The ideal candidate will have experience in selling complex, high value services, data analytics and strategic planning products into commercial teams at biopharmaceutical organisations. The candidate should be able to work in an organized and detailed- oriented manner and should be comfortable influencing without authority across brand, medical, and diagnostics functions
• AI Fluency: Familiarity with using AI tools across the sales process—from account research and prospecting to meeting preparation, coaching, and follow-up—to improve productivity, personalize client engagement and progress opportunities, while applying sound judgement and protecting confidential information.
• Customer Service / External Impact: Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels with the ability to establish and maintain successful networks. Proven experience in B2B selling in pharma and/or biotech. Proven experience in delivering customer delight. Strong active listening skills to understand client needs, confidence and professionalism in client interactions. Proven experience navigating complex, multi-stakeholder pharma buying groups.
• Business Development: ability to prospect, qualify potential leads, expand the stakeholder network within existing key accounts, engage with new customers and progress the engagement to a successful sale. The ideal candidate is a strategic thinker, identifying growth opportunities and potential challenges.
• Decision-Making: Ability to lead customer engagement and presentations. Ability to rapidly uncover needs and position strong solutions, influencing decision makers. Ability to negotiate.
• Initiative and Independence: Strong strategic mindset with the ability to plan and execute and manage accounts to drive future business opportunities. Experience building and executing account plans is essential. Strong experience in pipeline management (CRM hygiene). Strong team player attitude, collaborating effectively with product, marketing and customer success teams.

Success Indicators

• Trusted advisor status with senior pharma stakeholders
• Strong ownership and accountability for account outcomes
• Accurate and reliable forecasting and disciplined pipeline development
• Clear account strategies with defined expansion hypotheses
• Strong internal alignment across delivery, data, and leadership
• Consistent identification of growth and risk signals
• Sustainable revenue growth without discount-led sellingHigh-quality opportunity qualification and prioritization

Life at Diaceutics

Culture is a powerful driver of Diaceutics’ success and growth. Our culture is an outcome of our ‘One Diaceutics’ Behaviors. These behaviors set out a promise and an expectation of what it means to work at – and with – Diaceutics.

We exist because weCare Deeplyabout our patients and customers.To Be Bold, we pioneer, we innovate, and we think big. We take responsibility, and we are driven and determined toMake an Impact. We prioritize collective success and when we win, weSucceed Together. We are excited by change and driven by progress.We Don’t Stand Still.

We are a multi-cultural, diverse team spanning 16 countries around the world. All of our employees work remotely or in a hybrid model, collaborating together as a global community.

We hire smart, fun people who care about our mission and about each other. Some interesting points about us:

• Training and development opportunities
• Remote, Virtual Working and Hybrid Working based on location to offices
• Flexible Working incl. Flex Day Program
• Share Incentive Plan
• Increase of Annual Leave with tenure
• Pension
• Healthcare (including Vision and Dental) and Additional Benefits
• Life Insurance
• Group Income Protection
• Enhanced Maternity and Sick Pay Provisions
• Robust Performance Management Framework and Individual Growth Plan
• Attractive Staff Referral Scheme
• Dedication to a positive working culture with regular health and wellbeing activities and an annual company get-together

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

https://www.diaceutics.com/privacy-statement