Client Development Manager (NY SOHO Flagship Store, USA)

Ferrari S.p.A.; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Ferrari Lifestyle in Soho, NY is seeking a Client Development Manager to drive luxury retail initiatives and cultivate high‑value client relationships.

You will lead events, partnerships and VIC engagements, while mentoring staff and maintaining brand standards to exceed sales targets. Strong communication, fashion sense, and strategic planning are essential in this middle-level role based in Manhattan.

Qualifications

• Bachelor’s degree in a related field is preferred but not required.
• Minimum five years retail experience with at least three years in luxury retail.
• Experience working with international brands is a plus.

Responsibilities

• Consistently achieve or exceed monthly and seasonal sales goals, enhancing the business.
• Develop product knowledge and coach selling staff.
• Build a network with VIC/VIP clients to promote loyalty.
• Drive sales through events, activations and partnerships with luxury partners.
• Collaborate with corporate teams to attract and engage high-value clients.
• Track VIC initiatives and adjust strategies to optimize results.
• Organize high-end events and experiences for VICs.
• Stay informed on fashion trends and luxury market developments.
• Partner with Store Director to meet and exceed sales targets.
• Apply brand selling ceremony guidelines to deliver Ferrari service.
• Provide tailor-made advice and anticipate customer requests.
• Foster clienteling and repeat business through in-store activations.
• Resolve service issues quickly and effectively.
• Assist Directors with staff training across selling activities.
• Maintain organized stock rooms and showroom; keep the floor neat and visually appealing.
• Communicate inventory needs to leadership and execute proper register functions.
• Maintain wardrobe standards aligned with the brand and follow policies.

Skills

Customer Focus

Strategic Acumen

Analytical Skills

Excellent Communication

Multi-tasking

Fashion Trends

Planning & Organization

Interpersonal Skills

Initiative

Team Player

Education

Bachelor's degree in related field

Job description

Client Development Manager (NY SOHO Flagship Store, USA)

Location: Manhattan, New York, USA. Professional Area: Lifestyle.

Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”. We are looking to hire a Client Development Manager, based in Soho, NY boutique.

Responsibilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
• Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, fashion outlets, personal and private stylists, and/or other external potential partnerships
• Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high‑value clients
• Track and analyze the performance of VIC initiatives, making adjustments as needed to optimize results
• Organize and manage high‑end events and experiences for VICs, ensuring a seamless and memorable brand experience
• Maintain a keen interest in the fashion industry and market trends
• Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets

Customer Service Responsibilities

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in luxury fashion. Must maintain an 85% grading
• Lead by example; give tailor‑made advice, listen to customers’ expectations and answer requests. Excite the customers with interesting and surprising wardrobe suggestions
• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in‑store activations
• Resolve all customer service issues quickly and effectively

Operations Responsibilities

• Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
• Understand and properly execute all register functions pertaining to your role
• Maintain a neat and organized understock and stock room
• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
• Identify and communicate product concerns in a timely manner to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources Responsibilities

• Ensure presentation & wardrobe standards are professional, reflective of the brand image and always adhered to
• Follow all company policies and procedures

Qualifications

In order to succeed in this challenging role a bachelor’s degree in a related field is preferred but not required. Minimum five years retail experience with at least three years of retail within the luxury segment is required. Experience working with international brands is a plus.

The following skills are required to perform the role: customer focused with strategic business acumen and analytical skills; extremely strong communication skills (verbal and written); ability to multi‑task in a dynamic, ever‑changing environment; keen sense of current fashion trends and fashion sensibility within the luxury segment; excellent planning and organization skills with a drive to meet deadlines and budget control; strong interpersonal and communication skills; personable with a high level of curiosity, initiative and a positive service attitude; team player.

Location: Soho, NY (USA)

Seniority: Middle Level

Equal Opportunity Employer

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.