Client Advisor (NY Soho Flagship Store, USA)

Ferrari; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ferrari Lifestyle is seeking a Client Advisor to represent the brand from our Soho, NY boutique. You will build lasting client relationships, attract new clients, and elevate Ferrari Lifestyle as a fashion icon in your market.

Your role involves mastering product knowledge, delivering exceptional service, and driving loyalty through VIC client initiatives, events, and partnerships with luxury hotels and top venues.

Qualifications

• Bachelor’s degree in related field preferred.
• Minimum 2 years luxury fashion retail experience preferred.
• Experience with international brands is a plus.

Responsibilities

• Consistently achieve or exceed monthly and seasonal sales goals.
• Demonstrate in-depth knowledge of the merchandise and share with staff.
• Build a network of local and international luxury clients (VIC/VIP).
• Identify opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, fashion outlets, personal and private stylists, and other external partnerships.
• Collaborate with corporate teams and stores to attract, retain, and engage high-value clients.
• Track VIC initiatives performance and adjust as needed to optimize results.
• Organize and manage high-end events and experiences for VICs to ensure a seamless brand experience.
• Maintain a keen interest in the fashion industry and market trends.
• Partner with Store Director and Associate Store Director on strategies to meet and exceed store sales targets.

Skills

Communication

Clienteling

Networking

Fashion trend awareness

Event planning

Education

Bachelor's degree in related field

Job description

If you’re passionate about being a part of thenew and the nextand creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

In order to strengthen our Ferrari Lifestyle team we are looking to hire a Client Advisor, based in Soho, NY boutique.

As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country.

You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships.

As part of the team, your main responsiblities will be:

Essential Duties and Responsibilities:

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
• Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
• Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
• Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
• Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
• Maintain a keen interest in the fashion industry and market trends
• Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets

Customer Service:

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
• Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe
• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
• Resolve all customer service issues quickly and effectively

Operations:

• Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
• Understand and properly execute all register functions pertaining to your role
• Maintain a neat and organized understock and stock room
• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
• Identify and communicate product concerns in a timely manner to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources:

• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
• Follow all company policies and procedures

In order to succeed in this challenging role Bachelor’s degree in related field preferred but not required. Minimum 2 years retail experience within Luxury fashion is preferred. Experience working with international brands is a plus.

The following skills are required to perform the role: Extremely strong communication skills (verbal and written). Ability to meaningfully interact with clients and team. Ability to multi-task in a dynamic environment, keen sense of current fashion trends and fashion sensibility within luxury segment, knowledge of Spanish is a plus.

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Soho, NY (USA)
Seniority: Middle Level