Client Development Director

Ladders; United States; Remote; USD 136,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Family support programs

Tuition reimbursement

Volunteer time off

Job summary

Ladders is seeking a Client Development Director to lead strategic account development and client growth across live entertainment relationships, with a focus on revenue expansion, renewals, and delivering outstanding customer experiences.

You will partner with executive leadership and cross-functional teams to strengthen service delivery, identify new opportunities, and guide upsell strategies. Remote with US-based candidates only; compensation is $136,000–$170,000 annually.

Qualifications

• 10–12 years of experience in live entertainment with emphasis on account management and development.
• BA/BS in Business, Marketing, or related field required or equivalent experience.
• Experience with live event ticketing or real-time inventory management systems.
• Strong presentation and project management skills.
• Proven track record of exceeding sales targets.
• High-level knowledge of digital media trends.

Responsibilities

• Act as the voice of the customer, collaborating with internal leaders to enhance client experiences.
• Develop and implement an account management strategy to maximize revenue and client renewals.
• Create strategies to upsell products and services to existing clients, tracking results for optimization.
• Conduct regular strategic account reviews to assess client needs and sales trends.
• Monitor service levels to ensure compliance with SLAs and client satisfaction.
• Identify new business opportunities and lead the client acquisition process.
• Maintain accurate client data in Salesforce and report on competitor activities.

Skills

Account management

Live entertainment

Sales targets

Digital media

Presentation

Project management

Microsoft Office

Education

BA/BS in Business/Marketing or related field

Tools

Salesforce

Job description

For our client, we are seeking a Client Development Director to join the team of a leader in the Media space.

This role will own strategic account development and client growth efforts across live entertainment relationships, with a strong focus on revenue expansion, renewals, and customer experience.

You will partner closely with internal leadership and cross-functional teams to strengthen client satisfaction, improve service delivery, and identify new business opportunities.

The ideal candidate brings deep experience in live event account management, digital media trends, and consultative sales execution in a fast-moving, customer-facing environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $136,000 – $170,000 annually

Responsibilities

• Act as the voice of the customer, collaborating with internal leaders to enhance client experiences
• Develop and implement an account management strategy to maximize revenue and client renewals
• Create strategies to upsell products and services to existing clients, tracking results for optimization
• Conduct regular strategic account reviews to assess client needs and sales trends
• Monitor service levels to ensure compliance with SLAs and client satisfaction
• Identify new business opportunities and lead the client acquisition process
• Maintain accurate client data in Salesforce and report on competitor activities

Qualifications

• 10-12 years of experience in live entertainment, with a focus on account management and development
• BA/BS in Business, Marketing, or a related field, or equivalent experience
• Experience with live event ticketing or real-time inventory management systems
• Strong presentation and project management skills
• Proven track record of exceeding sales targets
• High-level knowledge of digital media and industry trends
• Strong proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint

Benefits

• Comprehensive health benefits including medical, vision, dental, and mental health support
• Generous paid time off, including holidays, sick time, and personal days
• 401(k) program with company match and stock reimbursement options
• Family support programs including caregiver leave and baby bonuses
• Career development programs, tuition reimbursement, and student loan repayment assistance
• Volunteer time off and crowdfunding match opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.