Client Management Director

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Opportunity to lead and develop a high

Engagement with executive leadership

Focus on continuous improvement and

Mentorship opportunities

Job summary

Ladders is seeking a Client Management Director to lead high-value client relationships in the Real Estate & Construction space. The role serves as the strategic point of contact for enterprise partners, partnering with executives to improve service delivery, resolve escalations, and strengthen long-term partnerships.

The position also includes oversight of onboarding, performance reviews, and growth opportunities across the client portfolio.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 8+ years of experience in client relationship management or related fields.
• Proven success in managing complex enterprise client relationships.
• Strong understanding of mortgage servicing operations and regulatory requirements.
• Exceptional communication and relationship-building skills.
• Analytical and problem-solving abilities with data-driven decision-making experience.
• Familiarity with CRM platforms and client management tools.

Responsibilities

• Serve as the primary executive contact for clients and build long-term partnerships
• Understand client business objectives and operational priorities
• Lead business reviews and executive discussions to evaluate performance and identify enhancements
• Manage client expectations and resolve escalated issues promptly
• Identify opportunities for account growth through cross-selling and upselling
• Collaborate with teams to support client retention and revenue growth
• Oversee client onboarding to ensure a seamless implementation experience

Skills

Client management

Relationship building

Communication

Strategic partnerships

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

For our client, we are seeking a Client Management Director to join the team of a leader in the Real Estate & Construction space.

This role will lead high-value client relationships and serve as a strategic point of contact for enterprise partners. The ideal candidate will bring a strong service mindset, deep operational awareness, and the ability to drive retention, growth, and client satisfaction in a complex, regulated environment. You will partner closely with executive stakeholders and internal teams to improve service delivery, resolve escalations, and strengthen long-term partnerships.

The position also includes oversight of onboarding, performance reviews, and growth opportunities across the client portfolio.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $150,000 annually

Responsibilities

• Serve as the primary executive contact for clients and build long-term partnerships
• Understand client business objectives and operational priorities
• Lead business reviews and executive discussions to evaluate performance and identify enhancements
• Manage client expectations and resolve escalated issues promptly
• Identify opportunities for account growth through cross-selling and upselling
• Collaborate with teams to support client retention and revenue growth
• Oversee client onboarding to ensure a seamless implementation experience

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field
• 8+ years of experience in client relationship management or related fields
• Proven success in managing complex enterprise client relationships
• Strong understanding of mortgage servicing operations and regulatory requirements
• Exceptional communication and relationship-building skills
• Analytical and problem-solving abilities with data-driven decision-making experience
• Familiarity with CRM platforms and client management tools

Benefits

• Opportunity to lead and develop a high-performing client management team
• Engagement with executive leadership and cross-functional teams
• Focus on continuous improvement and service excellence
• Access to professional development and mentorship opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.