Client Delivery Manager - US Northeast Region

SAP SE; Pennsylvania; On-site; USD 140,000 - 190,000; Full time

Job summary

SAP, a global leader in enterprise software, seeks a Client Delivery Manager to own enterprise SAP Private Cloud relationships, drive renewals, and secure revenue through outcomes.

You’ll lead adoption conversations, governance, and escalation management across international teams, ensuring contracts are fulfilled and value delivered. Collaboration with sales and technical functions is essential for success.

Qualifications

• 6+ years in SAP cloud operations, infrastructure, or enterprise customer delivery.
• Experience managing complex, high-value contracts across international teams.
• Adaptive leadership style with calm de-escalation and ambiguity handling.
• Financial acumen to track contract value and connect delivery to commercial outcomes.
• Structured project management discipline with governance experience; PM cert an advantage.
• Solid understanding of private cloud deployments and SAP Basis.
• Bachelor's degree; ability to present to CIOs and work with platform engineers.
• Fluency with AI tools for client interactions and delivery acceleration.

Responsibilities

• Own end-to-end SAP Private Cloud engagement lifecycle from contract handover through renewal.
• Lead adoption conversations, track contract compliance, and ensure business outcomes.
• Run governance sessions and present results to senior stakeholders, including CxO sponsors.
• Safeguard revenue by identifying entitlement leakage and churn risk early.
• Serve as single-engine orchestrator for consumption tracking and risk mitigation.
• Partner with account teams to surface upsell, cross-sell, and renewal opportunities.
• Lead AI adoption for customers and demonstrate measurable AI-driven outcomes.

Skills

SAP cloud operations

Contract governance

Adaptive leadership

Financial acumen

PM governance

SAP Basis

AI tools familiarity

Education

Bachelor's degree

Tools

SAP Basis

Job description

Job Description

You own the relationship. You protect the revenue. You make outcomes real. As Client Delivery Manager, you are the single point of accountability for enterprise SAP Private Cloud customers — driving adoption, securing contracts, and building the trust that earns renewals.

What you’ll Build

• Own the end-to-end SAP Private Cloud engagement lifecycle — from contract handover through renewal
• Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered
• Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors
• Safeguard revenue by proactively identifying entitlement leakage, churn risk, and escalation triggers before they become problems
• Serve as single-engine orchestrator for C2C customers — owning consumption tracking, risk mitigation, and revenue protection
• Partner with account teams to surface upsell, cross-sell, and renewal readiness opportunities
• Lead AI adoption for your customers — drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI-driven business outcomes

What you’ll Bring

• 6+ years in SAP cloud operations, infrastructure, or enterprise customer delivery
• Proven track record managing complex, high-value contracts across international, virtual teams
• Adaptive leadership style: you de-escalate with composure, flex to competing stakeholder demands, and lead through ambiguity
• Financial acumen to track contract value, spot leakage, and connect delivery performance directly to commercial outcomes
• Structured project management discipline with strong governance experience; PM certification is an advantage
• SAP Basis/Technical depth and solid understanding of private cloud deployments and infrastructure
• Bachelor’s degree required; equally fluent presenting to a CIO and working through detail with a platform engineer
• Fluency with agentic AI tools in day-to-day practice — preparing for customer interactions, synthesising insights, and accelerating delivery workflows

Where you Belong

This team takes accountability seriously and lifts each other to meet it. You'll collaborate daily with SAP colleagues across sales, operations, and technical functions — sitting at the centre of how we grow, retain, and deliver lasting value to our most strategic cloud customers.

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.