SAP Success Plan Manager - Specialist - NEC

SAP SE; Newtown Square (Delaware County); Remote; USD 107,000 - 231,000; Full time

Job summary

SAP SE is seeking a seasoned leader to manage SAP service engagements end-to-end across US, with 90-day delivery cycles and governance to ensure value realization. You will engage with executives, drive AI-enabled delivery, and orchestrate cross-system implementations to improve customer outcomes.

The role emphasizes strategic portfolio management, stakeholder communication, and leveraging AI to accelerate SAP deployments while maintaining strong governance and accountability.

Qualifications

• 8+ years managing SAP service engagements end-to-end, with C-suite stakeholder alignment.
• Experience with time-boxed 90-day delivery cycles, governance, and accountability.
• Strong communication of technical details to business outcomes and value realization.
• Applied AI skills in agentic AI, context engineering, and AI-assisted automation.
• Demonstrated emotional intelligence and problem-solving in complex delivery challenges.

Responsibilities

• Own a portfolio of SAP service engagements end-to-end with customer goals.
• Drive governance models to ensure accountability and momentum.
• Lead fixed-scope 90-day delivery cycles with clear milestones.
• Track and communicate value realization of SAP investments to customers.
• Integrate AI tools into daily workflow to accelerate outcomes.

Skills

Establishing Trust

Agentic AI

Customer Success

Context Engineering

Value Management

Effective Communication

AI-Assisted Automation

Systems Integration

Emotional Intelligence

Time-boxed Engagement Orchestration

Complex Problem Solving

AI Output Quality Assurance

Customer Support

Customer Orientation

AI Adoption Capability

Job description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location

Open across US

Travel

Up to 70%

What you’ll bring

You bring 8 or more years managing SAP service engagements end-to-end, building trust with stakeholders at every level, including the C-suite. Technical progress translates into clear business language; business value tracked with precision. Experience spans time-boxed 90-day delivery cycles, structured governance, and accountability frameworks. Confident in technical conversations about SAP's integration platform and cross-system architecture. Applied AI skills across agentic AI, context engineering, and AI-assisted automation, plus emotional intelligence and problem-solving to navigate complex delivery challenges.

What you’ll build

You own a portfolio of SAP service engagements end-to-end, developing strategies aligned to customer goals and business outcomes. Governance models drive accountability, momentum, and issue resolution. Structured 90-day cycles with fixed scope and clear milestones keep delivery on track. Value realization is tracked and communicated — helping customers articulate the full impact of their SAP investment. AI tools are integrated into daily workflow to accelerate outcomes.

Where you belong

You belong at SAP, where individual contribution matters and specialists own real customer relationships. Programs run with genuine autonomy, backed by global support and tools to do the best work. The impact is real — and it's yours to own.

Skills

• Establishing Trust
• Agentic AI Day-to-Day Practice
• Customer Success Management
• Customer Orientation
• Context Engineering
• Value Management
• Effective Communication
• AI-Assisted Automation and Prototyping
• Customer Support
• Emotional Intelligence
• AI Adoption Capability
• Time-boxed Engagement Orchestration
• Complex Problem Solving
• AI Output Quality Assurance
• Systems Integration

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careerssap.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 107300-230600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through this selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:
SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.