SAP NS2 Client Delivery Manager (CDM)

SAP SE; Herndon (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

SAP NS2 is seeking a Client Delivery Manager to lead end-to-end customer engagements for cloud solutions such as RISE with SAP, S/4HANA private cloud, and HANA Cloud. You will manage onboarding, service delivery, governance, and renewal initiatives while building strong executive relationships across SAP NS2.

The role requires 6+ years in SAP customer-facing delivery, deep SAP cloud experience, and a proactive problem-solving mindset.

Qualifications

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings and NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de-escalation strengths.
• Multitasking across several engagements with a proactive, problem-solving mindset.
• Leadership, organizational, and interpersonal skills for cross-functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN).

Responsibilities

• End-to-end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching.
• Strong and lasting customer relationships with executives and stakeholders across SAP NS2.
• Quarterly business reviews and balanced scorecards to drive transparency and continuous improvement.
• Service and business plans aligned to customer needs and SAP NS2’s cloud strategy.
• Seamless delivery lifecycle orchestration—scope, budget, milestones, releases, maintenance, and long-term account vision.
• Customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services.
• Stabilization and recovery paths in critical customer situations with MCC and OCC teams.
• Commercial growth opportunities through cross-sell, upsell, renewals, and SLA management.

Skills

Engagement management

Delivery management

Account management

SAP knowledge

Strong communication

Leadership

Cross-functional collaboration

Problem-solving mindset

Education

Bachelor’s degree in related field

Tools

SAP HEC

S/4HANA

SAP Basis

AWS/Azure/Google Cloud

Job description

Company Description

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role.

All internal must have manager’s approval to transfer.

Job Description

What You’ll Bring

The Client Delivery Manager (CDM) serves as primary point of contact for SAP NS2 Cloud Customers, mainly focusing on RISE with SAP, S/4HANA private cloud edition, S/4HANA Cloud Extended Edition, Secure HANA Cloud, and HANA Enterprise Cloud advanced Edition.

The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.

You’ll have experience in Engagement Management; Delivery Management; and Account Management, specifically with SAP knowledge and expertise. That experience includes cross-selling, upselling, and renewal opportunities. Additionally, you’ll bring:

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer‑facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands‑on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on‑premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de‑escalation strengths.
• Ability to multitask across several engagements with a proactive, problem‑solving mindset.
• Leadership, organizational, and interpersonal skills suitable for cross‑functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.).

What You’ll Build

• End‑to‑end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching.
• Strong and lasting customer relationships with executives and stakeholders across SAP NS2.
• Quarterly business reviews and balanced scorecards that drive transparency, service quality, and continuous improvement.
• Service and business plans aligned to customer needs and SAP NS2’s cloud strategy.
• Seamless delivery lifecycle orchestration—scope, budget, milestones, releases, maintenance, and long‑term account vision.
• Customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services.
• Stabilization and recovery paths in critical customer situations in partnership with MCC and OCC teams.
• Commercial growth opportunities through cross‑sell, upsell, renewals, and SLA management.

Where You’ll Belong

• At the center of SAP NS2’s cloud customer experience, serving as the trusted point of contact for RISE with SAP and key private and extended cloud solutions.
• Within a highly collaborative environment that spans sales, delivery units, cloud operations, Mission Control Center, and executive stakeholders.
• In a role that champions customer success, cloud adoption, standardization, and transformation toward SAP NS2 Cloud Solutions.
• As a strategic partner to your customers—guiding them through their cloud journey, advocating for their needs, and ensuring they derive maximum value from SAP NS2.
• In a culture that values ownership, customer‑centricity, strong relationships, and continuous service excellence.

Qualifications

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer‑facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands‑on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on‑premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de‑escalation strengths.
• Ability to multitask across several engagements with a proactive, problem‑solving mindset.
• Leadership, organizational, and interpersonal skills suitable for cross‑functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.).

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business‑critical operations spanning finance, procurement, HR, supply chain, and customer experience.

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SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.