Client Delivery Manager - US Northeast Region

SAP SE; Newtown Square (Delaware County); On-site; USD 130,000 - 180,000; Full time

Job summary

SAP SE is seeking a senior SAP Private Cloud Engagements professional for the Northeast Market Unit. You will own end-to-end SAP Private Cloud engagements, from contract handover through renewal, and lead adoption conversations while safeguarding revenue and ensuring the promised business outcomes.

You will run governance sessions, collaborate with account teams for upsell opportunities, and drive renewal readiness across global enterprise customers, balancing technical depth with executive

Qualifications

• 6+ years in SAP cloud operations, infrastructure, or customer delivery.
• Ability to translate complex technical realities into plain business language.
• Experience managing large contracts across international teams.
• Structured project management and governance skills.
• Experience presenting to CIOs and collaborating with engineers.
• Bachelor's degree required; PM certification advantageous.
• SAP Basis/Technical knowledge and private cloud deployment experience.
• Strong de-escalation skills; thrive in global, virtual environments.

Responsibilities

• Own SAP Private Cloud engagements for enterprise customers in the Northeast Market Unit.
• Manage full lifecycle from handover to renewal; ensure contract compliance.
• Lead adoption conversations and monitor outcomes to safeguard revenue.
• Run governance sessions and report to senior stakeholders.
• Collaborate with account teams on upsell/cross-sell opportunities.
• Drive renewal readiness and measure customer satisfaction to reduce churn.
• Assist customers in adopting solution updates and AI entitlements.

Skills

SAP Cloud Ops

Governance

Stakeholder management

PM / Project management

CIO communication

Private cloud

SAP Basis knowledge

De-escalation

Global teams collaboration

Contract lifecycle management

Education

Bachelor's degree

PM certification

Tools

None

Job description

Company Description

At SAP, you'll belong to a global community that grows together. Expect inclusive teams, international collaboration across time zones, and continuous learning through academies, mentoring, and certifications. We celebrate diverse perspectives, encourage experimentation, and give you the flexibility to do your best work-where curiosity, impact, and career mobility thrive.

Job Description

What you’ll Bring

You have 6 or more years in SAP cloud operations, infrastructure, or customer delivery. You understand how enterprise technology decisions get made, and by whom. You translate complex technical realities into plain business language, for any audience. Your background in managing large contracts across international teams puts you ahead. You bring structured project management skills and know how to run governance well. You present with confidence to a CIO and work through technical detail with engineers. A bachelor's degree is required; project management certification is an advantage. Your SAP Basis/Technical knowledge and understanding of private cloud deployments and infrastructure give you real technical depth. You have solid de-escalation skills and stay composed when situations get difficult. A bachelor's degree is required; project management certification is an advantage. You thrive in a global, virtual organization where stakeholder demands compete.

What you’ll Build

You will own SAP Private Cloud engagements for enterprise customers across Northeast Market Unit. You will manage the full lifecycle, from contract handover through to renewal. You will lead adoption conversations and track contract compliance throughout. You will ensure customers achieve the business outcomes they contracted for. You will Safeguard revenue by proactively identifying risks related to entitlement leakage, When a customer faces a serious challenge, you step in first. You will run governance sessions and report regularly to senior business stakeholders. You will work with the account team to identify upsell and cross-sell opportunities. You will drive renewal readiness and keep a clear view of customer satisfaction. You will prevent churn by showing measurable results. You will also help customers adopt the solutions faster. This ensures that they regularly see the benefits of their investment. Where applicable you will take accountability for C2C customers post of sale as a single engine orchestrator owning consumption tracking, risk mitigation and revenue safeguarding. You will help drive release version currency and ensure your customers transition to the latest release version thereby ensuring consumption of AI entitlements.

Where you Belong

This team takes accountability seriously and supports each other to deliver on it. You will work daily with SAP colleagues across sales, operations, and technical functions. SAP Private Cloud is a growing part of SAP's future. Your contributions and the trust you build with customers will sit at the very core of how we grow, retain, and deliver lasting value.

#LI-AOI

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.