Client Delivery Manager, Talent Services

ProService Hawaii; Honolulu (HI); Hybrid; USD 99,670 - 119,000; Full time

Benefits offered by this job

Fully paid healthcare

401(k) matching

Parental leave

Student loan assistance

Employee assistance programs

Paid time off

Job summary

ProService Hawaii is seeking a Client Delivery Manager to oversee the full client lifecycle—from contract signing to ATS go‑live and ongoing service management. You will own post‑sale relationships, surface issues early, and advocate for clients while coordinating with the TalentPro unit in Hawaii.

The role requires configuring ATS/CRM/HRIS platforms, building scalable workflows, and continuously improving delivery playbooks to sustain long‑term success.

Qualifications

• Proven track record delivering end‑to‑end client engagements with successful go‑lives.
• Comfortable configuring platforms such as ATS/CRM/HRIS and building workflows independently.
• Experience holding vendors accountable to SLAs and escalating strategically.
• Ability to improve service processes and redesign solutions impacting downstream teams.
• Fast learner capable of adapting to new domains quickly.

Responsibilities

• Lead end‑to‑end client onboarding: kickoff, ATS configuration, workflow setup, and first slate delivery on time.
• Own the post‑sale client relationship, proactively managing service health and acting as primary contact.
• Manage Talent OS vendor relationships with clear performance expectations and escalation as needed.
• Configure and troubleshoot ATS and integrated platforms independently.
• Design and improve TalentPro’s service delivery playbook and infrastructure.
• Identify and close service gaps using client feedback and SLA data.

Skills

Client onboarding

ATS configuration

Workflow design

Vendor management

Service process improvement

Fast learner

Tools

ATS

CRM

HRIS

Job description

At ProService, TalentPro is our newest business unit focused on managed recruiting for Hawaii employers. The Client Delivery Manager owns the full client lifecycle—from signed contract through ATS go‑live, ongoing service management, and continuous improvement of the service.

Responsibilities

• Lead end‑to‑end client onboarding: kickoff, ATS configuration, workflow setup, and first candidate slate delivery on time.
• Own the post‑sale client relationship, proactively managing service health, surfacing issues before they rise, and acting as the primary contact throughout the engagement.
• Manage the Talent OS vendor relationship with clear performance expectations, escalating strategically, and advocating for clients when platform performance falls short.
• Configure and troubleshoot the ATS and integrated platforms independently, translating client business requirements into system workflows without relying on vendor support for routine setup.
• Design, document, and continuously improve TalentPro’s service delivery playbook, building the operational infrastructure that will sustain the service long term.
• Identify and close service gaps by analyzing client feedback, pipeline data, and SLA performance, acting on findings rather than merely reporting them.

Qualifications

• Proven track record in client delivery, platform management, or managed services—owned end‑to‑end engagements with successful go‑lives and resolutions of mid‑engagement issues.
• Comfortable configuring and troubleshooting platforms such as ATS, CRM, HRIS, or equivalent, independently building workflows and diagnosing issues.
• Experience holding vendors accountable to SLAs, pushing back when performance slips, and escalating strategically without reaction.
• Demonstrated ability to build or meaningfully improve a service process, identifying gaps and redesigning solutions that positively impact downstream teams or clients.
• Fast learner capable of picking up new domains quickly and becoming credible within months.

Work Location

Hawaii Kai, Oahu — Hybrid. In‑office Tuesdays to Thursdays; remote Mondays and Fridays.

Compensation

Base salary: $99,670.00 – $119,000.00 per year. Variable compensation: 20% – 30% of base salary, with an OTE range of $142,800.00 – $154,700.00.

Benefits

• Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off.