Strategic Account Manager

Hawaii Human Resources (HiHR); Honolulu (HI); On-site; USD 99,000 - 125,000; Full time

Job summary

ProService Hawaii in Honolulu is seeking a Strategic Account Manager to own a live book of business, drive retention and revenue growth, and ensure client satisfaction across multiple senior stakeholders.

You'll proactively engage clients, navigate complex accounts, and partner with internal teams to address billing, compliance, or service issues while protecting relationships and ensuring predictable outcomes across 20+ accounts.

Qualifications

• You’ve owned a book of business with measurable retention or growth outcomes.
• You’ve navigated senior stakeholders and identified real needs.
• You treat CRM as a strategic tool and keep accurate pipeline notes.
• You take ownership of outcomes and communicate effectively when challenges occur.

Responsibilities

• Maintain a live book of business across multiple decision-makers.
• Drive client agendas, manage complex relationships, and sustain growth.
• Handle sensitive conversations for billing issues and compliance with clients.
• Keep CRM data accurate and monitor account health to prevent risks.
• Own outcomes; deliver difficult news while protecting relationships.
• Manage 20+ accounts with strong organization and prioritization.

Skills

Book of business

CRM usage

Tools

CRM

Job description

Back to Job Openings

Strategic Account Manager

HONOLULU HI

IS THIS ROLE RIGHT FOR YOU?

This role carries real accountability — retention, revenue growth, and client satisfaction are measured, not aspirational. You’ll carry a live book of business, manage relationships across multiple decision-makers, and be the person ProService trusts to navigate both the wins and the difficult conversations. Proactive engagement, strong organization, and the ability to manage complexity across a portfolio aren’t optional — they’re the job.

Worth knowing: this isn’t a reactive support role — you’re expected to drive the agenda with your clients. You’ll also handle sensitive conversations on behalf of internal teams when errors, compliance issues, or billing discrepancies need to be addressed directly with clients. Success requires consistent follow-through and deep familiarity with every account in your book.

WHAT YOU’LL BRING TO THE TEAM

We’re looking for someone with demonstrated success managing complex client relationships or high-value accounts — ideally in a consultative, B2B environment. Prior experience in HR, payroll, or PEO services is a plus. What matters most is how you operate: ownership, accountability, and a consistent drive to deliver.

You’re Probably a Fit If:

• You’ve owned a book of business and can speak to specific retention or growth outcomes you drove. You can walk through how you turned a dissatisfied client into an advocate — what you identified, how you acted, and what changed.
• You’re comfortable in the room with senior stakeholders and know how to read what they actually need. You’ve navigated a conversation where the stated concern wasn’t the real concern, adjusted your approach, and the relationship strengthened.
• You treat your CRM as a strategic tool, not an afterthought. Your pipeline and account notes reflect real insight. You’ve used account health data to get ahead of a risk before it became a problem.
• You take ownership of outcomes, even when things go sideways. You’ve delivered difficult news to a client on behalf of your company — and managed the conversation in a way that protected the relationship.
• You can juggle a diverse, active portfolio without losing the thread on any account. You’ve managed 20+ accounts simultaneously and have a system to stay organized and prioritize effectively.

COMPENSATION

The base compensation for this position is $99,000 – $125,000 per year, commensurate with experience and qualifications.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

Apply