Remote Senior Delivery Leader: Operations & Performance

Accenture; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager to oversee delivery work across multiple service delivery operations, driving optimization and profitability. You will manage performance, staffing, and budgets while collaborating with project managers on large or complex projects.

The role emphasizes career development of delivery resources, recruitment, and leveraging standard processes to achieve SLAs and cost targets. Travel to client sites may be required.

Qualifications

• Minimum 5 years’ experience in operations.
• Minimum 5 years’ experience in people management.
• Minimum 2 years’ experience in contact center management
• Minimum 1 year’s experience working in Medicaid

Responsibilities

• Ensure delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions.
• Deliver scope of services while improving profitability.
• Address performance issues and implement continuous improvement.
• Analyze team performance and present improvement options.
• Manage supply and demand, service quality, and cost-to-serve.
• Lead or support design of new offerings for sales opportunities.

Skills

Operations leadership

People management

Budgeting

Client relations

Analytics

Education

Bachelor's Degree

Job description

Accenture is seeking a Delivery Lead Manager to oversee delivery work across multiple service delivery operations, driving optimization and profitability. You will manage performance, staffing, and budgets while collaborating with project managers on large or complex projects.

The role emphasizes career development of delivery resources, recruitment, and leveraging standard processes to achieve SLAs and cost targets. Travel to client sites may be required.