Client Delivery & Automation Support Specialist

Clarifire; Clearwater (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Clarifire in Clearwater, FL seeks a Client Delivery and Support Specialist to understand client processes and resolve issues in the CLARIFIRE® application. You will monitor SLAs, coordinate with cross-functional teams, and train clients on the platform to ensure satisfaction and continuous improvement.

Ideal candidates bring 2+ years in tech-supported roles, strong communication, and the ability to analyze data and workflows for enhancement opportunities.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of 2 years in a Support, Client Success, or Customer Satisfaction role within a technology-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Basic understanding of SQL preferred.
• Experience with workflow and process automation tools a plus.
• Mortgage Servicing knowledge is desirable.

Responsibilities

• Acquire a deep understanding of the CLARIFIRE® application and client business processes.
• Diagnose and resolve client support issues including user access, password resets, data connectivity, training requests, and workflow troubleshooting.
• Investigate root causes through SQL queries, workflow reviews, and analysis against regulatory standards.
• Monitor and report on service-level agreements (SLAs), open tickets, and delivery status.
• Escalate and follow up on technical issues with Application Support, Business, and Development teams.
• Document and track all client requests, identifying trends and suggesting system enhancements.
• Maintain up-to‑date information in the CLARIFIRE ticketing system.
• Collaborate with SMEs and senior team members to update documentation for user support, training, policy, procedures, workflow, release materials, and other documentation as required.
• Conduct standard internal and external training sessions for the CLARIFIRE application.
• Manage the CLARIFIRE User Audit process in partnership with the Risk and Compliance team.
• Assist Quality Assurance team with client requirement testing.

Skills

Initiative-taking

Multitasking

Prioritization

Communication skills

Analytical thinking

Problem solving

Education

Bachelor’s Degree or equivalent

Tools

SQL

Microsoft Office

Workflow automation tools

Job description

Clarifire in Clearwater, FL seeks a Client Delivery and Support Specialist to understand client processes and resolve issues in the CLARIFIRE® application. You will monitor SLAs, coordinate with cross-functional teams, and train clients on the platform to ensure satisfaction and continuous improvement.

Ideal candidates bring 2+ years in tech-supported roles, strong communication, and the ability to analyze data and workflows for enhancement opportunities.