Client & Data Operations Associate

Mirion; Fort Worth (TX); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Certrec is seeking a Client & Data Specialist I to provide responsive client support while ensuring the accurate processing, maintenance, and integrity of regulatory and operational data across its software platforms. This role supports clients and internal teams by responding to inquiries, processing service requests, maintaining data and documents, and completing assigned operational workflows.

You will respond to inquiries by phone, Live Chat, email, and other channels; manage the Support

Formación

• High school diploma or higher required.
• 0–2 years of experience in customer support, data entry, document processing, administrative support, or related operational activities.

Responsabilidades

• Greet visitors and provide general office support.
• Respond to client and internal inquiries via phone, Live Chat, email, and other channels, providing timely assistance and resolution.
• Monitor and manage the Support shared inbox, including creating, assigning, and updating support tickets.
• Process account and access-related requests, including account unlocks, re-verification, and related maintenance activities.
• Review and respond to contact requests submitted through Certrec.com and feedback via CertrecTV.
• Research and resolve routine service issues, documenting corrective actions or escalating concerns as needed.
• Process, update, and maintain regulatory and operational documents across assigned Certrec SaaS applications.
• Complete assigned document and data processing activities within inspection systems and LADT workflows.
• Perform routine database maintenance, document updates, and QA checks.
• Source and post relevant news articles within Certrec applications.
• Process and archive training records and support updates to Certrec Academy and CIMS.

Conocimientos

Communication skills

Attention to detail

Customer service

Organization & time management

Problem solving

Interpersonal skills

Adaptability

Independent / team work

MS Excel

Educación

High School Diploma or higher

Herramientas

Microsoft Excel

Outlook

Word

Certrec databases

SaaS applications

Internal tools

Descripción del empleo

Certrec is seeking a Client & Data Specialist I to provide responsive client support while ensuring the accurate processing, maintenance, and integrity of regulatory and operational data across its software platforms. This role supports clients and internal teams by responding to inquiries, processing service requests, maintaining data and documents, and completing assigned operational workflows.

You will respond to inquiries by phone, Live Chat, email, and other channels; manage the Support