Financial Data Support Specialist | AI-Driven Client Help

ICE; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

ICE Data Services is seeking a Client Support Specialist to join our global front-line support team, delivering high-quality technical support and financial data to customers worldwide. You will troubleshoot inquiries and collaborate with internal teams to ensure timely resolution and a seamless client experience.

The role emphasizes strong communication, data integrity, and cross-functional collaboration with a focus on client satisfaction in a fast-paced environment, with work hours 9:30 am to

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Information Technology, or a related field.
• 2+ years of experience in client support, data operations, or financial services preferred.
• Exceptional written and verbal communication skills in English for diverse audiences.
• Strong organizational and time management skills in a fast-paced environment.
• Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow).
• Proficiency in Microsoft Excel for data analysis and reporting.
• Demonstrated familiarity with financial markets and data terminology.

Responsibilities

• Troubleshoot and resolve client issues using internal tools, knowledge bases, and financial data knowledge to identify root causes.
• Accurately log, track, and manage all client interactions and case details within the CRM system (Salesforce).
• Identify and elevate complex, high-impact, or systemic issues to appropriate internal teams, ensuring timely follow-up and clear client communication.
• Support first-contact resolution goals while maintaining high standards of client service and satisfaction.
• Analyze data to validate issues, identify discrepancies, and support resolution efforts.
• Partner with cross-functional teams to drive issue resolution and improve client outcomes.
• Contribute to updating documentation, workflow mapping, and continuous improvement initiatives across client support and data operations.
• Assist in data validation, reconciliation, and quality assurance efforts to ensure accuracy and reliability of financial datasets.

Job description

ICE Data Services is seeking a Client Support Specialist to join our global front-line support team, delivering high-quality technical support and financial data to customers worldwide. You will troubleshoot inquiries and collaborate with internal teams to ensure timely resolution and a seamless client experience.

The role emphasizes strong communication, data integrity, and cross-functional collaboration with a focus on client satisfaction in a fast-paced environment, with work hours 9:30 am to