Client Data Conversion Analyst - Insurance & Leave Systems

rsli; United States; Hybrid; USD 58,000 - 72,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical plans

Dental & vision

Life Insurance

Disability Insurance

Parental leave

Hybrid work

Tuition reimbursement

Paid time off

Job summary

Reliance Matrix in the United States is seeking an IT support professional for internal systems to help launch new clients by converting historical data and ensuring a smooth claimant and Operations experience during transitions.

The role emphasizes data transformation, data quality, and collaboration across teams to resolve product or system issues quickly while maintaining high customer satisfaction.

Qualifications

• Bachelor's degree preferred.
• 1-2 years' experience with data transformation tools including intermediate experience with Excel.
• Must have analytical skills and be able to independently review issues and problems to a successful resolution.
• Quickly understand and prioritize business requests.
• Proven ability in problem solving and troubleshooting.
• Must have a customer service orientation where we are committed to the company's mission and put the customer first.
• Must have proven experience with Data quality control.
• Must have broad knowledge of Insurance claims administration.
• Must be well organized with a strong attention to detail.
• Must be competent and confident communicating to the Business users and Account Management.
• 1-2 years Insurance Industry experience preferable with claims administration.
• Experience supporting a large-scale computer application with responsibility for answering user questions on functionality and issue resolution is highly desirable.
• Excellent analytical, problem solving, time management, and multi-tasking skills.
• Ability to deliver quality results in a fast-paced environment.
• Strong verbal and written communication skills. Able to work across teams to support the best possible client experience.

Responsibilities

• Analyze the business impact of requests in a ticketing system to properly prioritize and complete requests.
• Analyze customer requirements and apply that information to convert customer data in order to load into the Reliance Matrix leave management systems. This includes, but is not limited to file mapping, data conversion, file loading, and working directly in the leave management system with the goal of loading all client historical data.
• Able to work independently, leading data conversion projects.
• Able to review, analyze and make decisions based on complex client data to ensure a successful client launch.
• Able to research and respond to customer inquiries regarding product functionality or system issues; gather pertinent details from customer to properly assess and respond with action plan/resolution. Collaborate with other associates and resources required to resolve issues.
• Document all communication and maintain accurate and up to date status of all triage actions performed within ticketing system.
• Effectively manage and prioritize customer issues; identify and elevate critical issues, as necessary.
• Effectively communicate project updates across the organization.

Skills

Analytical thinking

Customer service orientation

Time management

Communication skills

Education

Bachelor's degree preferred

Tools

Excel

Job description

Reliance Matrix in the United States is seeking an IT support professional for internal systems to help launch new clients by converting historical data and ensuring a smooth claimant and Operations experience during transitions.

The role emphasizes data transformation, data quality, and collaboration across teams to resolve product or system issues quickly while maintaining high customer satisfaction.