Remote Data Conversion & Client Launch Analyst

Matrix Absence Management, Inc.; Phoenix (AZ); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical plans

HSA contribution

Dental & Vision

Life Insurance

PTO

9 company holidays

Hybrid work

Job summary

Reliance Matrix in Phoenix, AZ is seeking a detail-oriented IT specialist to support client setup and data conversion during new client launches. You will work in the internal IT department on loading historical data into the Reliance Matrix leave management system and ensuring a smooth claimant and Operations experience.

The role requires 1–2 years of data transformation experience, Excel proficiency, and insurance claims knowledge is a plus.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years’ experience with data transformation tools including intermediate experience with Excel.
• Insurance Industry experience with claims administration a plus but not required.
• Must have analytical skills and be able to independently review issues and problems to a successful resolution.
• Quickly understand and prioritize business requests.
• Proven ability in problem solving and troubleshooting.
• Must have a customer service orientation where we are committed to the company’s mission and put the customer first.
• Must have proven experience with Data quality control.
• Must have broad knowledge of Insurance claims administration.
• Must be well organized with a strong attention to detail.

Responsibilities

• Analyze the business impact of requests in a ticketing system to properly prioritize and complete requests.
• Analyze customer requirements and apply that information to convert customer data in order to load into the Reliance Matrix leave management systems. This includes, but is not limited to file mapping, data conversion, file loading, and working directly in the leave management system with the goal of loading all client historical data.
• Able to work independently, leading data conversion projects.
• Able to review, analyze and make decisions based on complex client data to ensure a successful client launch.
• Able to research and respond to customer inquiries regarding product functionality or system issues; gather pertinent details from customer to properly assess and respond with action plan/resolution.
• Collaborate with other associates and resources required to resolve issues.
• Document all communication and maintain accurate and up to date status of all triage actions performed within ticketing system.
• Effectively manage and prioritize customer issues; identify and elevate critical issues, as necessary.
• Effectively communicate project updates across the organization.

Skills

Analytical skills

Customer service orientation

Problem solving

Time management

Education

Bachelor’s degree

Tools

Excel

Job description

Reliance Matrix in Phoenix, AZ is seeking a detail-oriented IT specialist to support client setup and data conversion during new client launches. You will work in the internal IT department on loading historical data into the Reliance Matrix leave management system and ensuring a smooth claimant and Operations experience.

The role requires 1–2 years of data transformation experience, Excel proficiency, and insurance claims knowledge is a plus.