Client Coordinator - Bilingual Preferred

Aveanna Healthcare; California (MO); On-site; USD 32,000 - 33,000; Full time

Job summary

Aveanna Healthcare seeks a Client Coordinator to manage recruitment, hiring, staffing and scheduling of caregivers to meet client needs, collaborating with operations and leadership. The role requires flexibility, supervision, and ongoing education of field staff. Bilingual English/Spanish abilities are preferred.

The position involves on-site supervision, scheduling, and community outreach to promote home care services, with a focus on quality client care.

Qualifications

• Must have high school diploma or GED.
• Must be able to work after hours on-call.
• Proficient typing skills.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate care for assigned clients and support care plan from admission to discharge.
• Conduct on-site supervisory visits to assess plan compliance and client satisfaction.
• Manage staffing and scheduling for branch locations.
• Promote home care services within the community.
• Maintain confidentiality and professional boundaries at all times.

Skills

Communication

Team coordination

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Typing skills

Job description

Job Description

Position Overview

The Client Coordinator is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the client’s needs. Responsible for collaborating with the operations and executive leadership in performance management of the field caregivers when necessary. This position requires an ability to be flexible and work with all members of the health care team and provide ongoing supervision, education, support, and evaluation to the field caregivers.

Bilingual English/Spanish

Compensation

$23-24/HR + Quarterly Incentive Opportunity

Essential Job Functions

• Assume responsibility in coordinating care to assigned clients, working to support a goal directed care plan from admission to discharge which includes an ongoing assessment of client's needs.
• Perform on site supervisory visits to conduct and document client contact by phone or visit every six months to evaluate compliance with the plan of care and assess client satisfaction.
• Develops and implements home care clients written plan of care according to the client’s needs based on the on-site visit.
• Review and reassess client’s plan of care during on-site visit and updates plan of care with any necessary changes (if applicable) every 12 months or whenever significant changes to the client care needs are identified.
• Maintains a current awareness of the abilities and limitations of each field caregivers.
• Demonstrates a thorough knowledge and adherence to company policies and procedures.
• Maintains an active involvement in issues of cost containment; effectively utilizes staff when assigning cases.
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Demonstrates an active and positive role in evaluating staff performance through visits in the field, ongoing review of documentation, client records and personnel file.
• Maintains an excellent rapport with clients and field caregivers, and effectively promotes harmonious interpersonal relationships.
• Assists in the development and implementation of regular in-service training for all staff to improve client care and increase/maintain safety practices.
• Responsible for orientation and training for new home care staff members.
• Coordinates staffing needs according to branch location guidelines.
• Responsible for promoting home care services in the community.
• Manage and maintain staffing schedule according to branch location guidelines.
• Coordinate work schedules by allocating employees in shifts and positions.
• Coordinate shift back-fill activities in the event of staff tardiness or absences.
• Be primary point of contact with client family regarding staffing schedules.
• Assists with rotating on-call duties for weekday and weekend activity with appropriate staff as needed.
• Responsible for completing home care intakes after regular offices hours, when necessary.
• Responsible for providing detailed information of agency operations and procedures to clients during the intact/initial client contact.
• Participates in location recruiting activities for all staff, including identifying, scheduling, and interviewing potential candidates.
• Assumes responsibility as the supervisor of direct care services

Requirements

• High school diploma or GED
• Must be able to work after hours on-call schedule
• Proficient Microsoft Office skills
• Proficient typing skills

Preferences

• Bachelor’s Degree
• Six (6) months previous agency staffing or recruiting experience
• One (1) year previous office work experience a plus
• Healthcare experience a plus
• Bilingual a plus

Other Skills/Abilities

• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Knowledge and understanding of compliance with adherence to regulations
• Ability to comfortably work with families with limited resources
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills

Physical Requirements

• Must be able to speak, write, read and understand English
• Must be able to travel; company does not provide vehicles or transportation
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and