Client Concierge & Relationship Banker I

Central Bank; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Bank is seeking a Relationship Banker I to deliver exceptional customer experiences and act as the branch concierge. You will handle day-to-day transactions, open new accounts, and connect clients with the right team members to meet their financial needs.

The role emphasizes need-based selling to tailor solutions and build long-term relationships. Associates degree or equivalent work experience, plus at least one year in similar duties, are required.

Qualifications

• Associates degree required or equivalent work experience
• Minimum of one (1) year of experience in similar job duties

Responsibilities

• Portray a positive company image and engage in professional and friendly communication with customers
• Clearly understand the key elements of customer service and actively work to exceed customer expectations in every interaction
• Actively listening to customer needs and inquiries to determine appropriate recommendations and service actions
• Refer any customer questions regarding products or services to the appropriate person
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Resolve problems or discrepancies concerning customers’ accounts
• Engage each customer in-person and by phone to understand customer needs and provide product and service recommendations to assist customers in achieving their financial goals
• Knowledgeable and proficient in the account opening process for all deposit, credit, and certificate accounts, including, but not limited to: checking, savings, money market, business accounts, overdraft, loans, and credit cards.
• Compose, type, and mail customer correspondence; including, but not limited to: certificate maturity notices, notices related to issues such as discrepancies, and outstanding unpaid items
• Analyze applicants’ financial status and credit to determine feasibility of opening new accounts and loans
• Enter new and closed account reports for incentive compensation programs on a daily basis
• Proactively cross-sell additional products through referrals and outbound calling with the goal of building rapport and life-long relationships with Bank customers.
• Maximizes marketing efforts to gain new customer relationships through outbound calling efforts, prospective referrals, and community involvement
• Process transactions and handle customer inquiries to open accounts and service needs
• Assist with daily branch operations as assigned

Education

Associates degree or equivalent experience

Job description

Central Bank is seeking a Relationship Banker I to deliver exceptional customer experiences and act as the branch concierge. You will handle day-to-day transactions, open new accounts, and connect clients with the right team members to meet their financial needs.

The role emphasizes need-based selling to tailor solutions and build long-term relationships. Associates degree or equivalent work experience, plus at least one year in similar duties, are required.