Customer-Centric Relationship Banker

Centralbankonline; Sioux City (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Central Bank is seeking a Relationship Banker I to deliver exceptional customer service, process transactions, and open accounts. You will assist customers with deposits, loans, and product recommendations to help meet financial goals.

The role emphasizes need-based selling, teamwork, and connecting clients with the right specialists to ensure comprehensive financial solutions. Prior banking experience is valued, with a focus on accurate cash handling and friendly customer interactions.

Qualifications

• Associates degree required or equivalent work experience.
• Minimum of one year of experience in similar job duties.

Responsibilities

• Portray a positive company image and engage in professional and friendly communication with customers
• Clearly understand the key elements of customer service and actively work to exceed customer expectations in every interaction
• Actively listening to customer needs and inquiries to determine appropriate recommendations and service actions
• Refer any customer questions regarding products or services to the appropriate person
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Resolve problems or discrepancies concerning customers' accounts
• Engage each customer in-person and by phone to understand customer needs and provide product and service recommendations to assist customers in achieving their financial goals
• Knowledgeable and proficient in the account opening process for all deposit, credit, and certificate accounts
• Compose, type, and mail customer correspondence
• Analyze applicants’ financial status and credit to determine feasibility of opening new accounts and loans
• Enter new and closed account reports for incentive compensation programs on a daily basis
• Proactively cross-sell additional products through referrals and outbound calling with the goal of building rapport and life-long relationships with Bank customers.
• Maximizes marketing efforts to gain new customer relationships through outbound calling efforts, prospective referrals, and community involvement

Education

Associates degree or equivalent

Job description

Central Bank is seeking a Relationship Banker I to deliver exceptional customer service, process transactions, and open accounts. You will assist customers with deposits, loans, and product recommendations to help meet financial goals.

The role emphasizes need-based selling, teamwork, and connecting clients with the right specialists to ensure comprehensive financial solutions. Prior banking experience is valued, with a focus on accurate cash handling and friendly customer interactions.