Client Compliance Coordinator

International Executive Service Corps; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Overtime pay

Discretionary bonuses

Employee benefits

Job summary

International Executive Service Corps in New York is seeking a billing coordinator to streamline client billing arrangements and ensure compliance with special requirements, including rate implementation.

This role will implement client guidelines in Elite 3E, audit bills, and collaborate with the billing and pricing teams to optimize accuracy and client satisfaction. Strong financial background and law-firm billing experience are valued.

Qualifications

• Bachelor's degree required.
• Strong financial oriented background.
• Prior law firm billing department experience.

Responsibilities

• Upload and maintain client billing agreements and correspondence into billing guideline folders and client sites.
• Continually re-engineer policies and processes to ensure bills comply with client requirements.
• Implement new client guidelines in Elite 3E and coordinate rate set-up with Rates team.
• Work with Pricing team to confirm understanding of special billing arrangements.
• Create and maintain client billing rules, biller checklist, and partner summaries.
• Create processes to audit client bills before rendering.
• Identify, research and track bills for those not paid in full and correspond with clients to recoup payments.
• Develop relationships with partners and secretaries to expand knowledge of client requirements.
• Regularly communicate policies to partners, timekeepers and secretaries.
• Work with billing team to designate 'billing policy experts' for clients as a resource.
• Ensure all have pertinent client information with billing and collection staff.
• Collaborate with E-Bill Coordinator and billers on day-to-day e-billing issues.
• Develop and enhance process to obtain required information from partners or client codes before bills are rendered.

Skills

Strong written and howl communication

Interpersonal skills

Attention to detail

Results oriented

Organizational skills

Stakeholder communication

Analytical problem solving

Independent work

MS Office proficiency

Elite billing system experience

Education

Bachelor's degree

Tools

Microsoft Office Suite

Elite billing system

Job description

This position will support and coordinate the special client billing arrangement process and ensure clients are billed in accordance with special requirements. This position will also be involved in the rate implementation process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Upload and maintain client billing agreements and client requirements correspondence (including emails) into billing guideline folders and client sites
• Continually re-engineer policies and processes to ensure that bills are rendered in compliance with client requirements
• Implement new client guidelines in Elite 3E and work with Rates team for rate set-up
• Work with Pricing team to confirm understanding of special billing arrangements
• Create and maintain client billing rules, biller checklist, and partner summaries
• Create processes to audit client bills before rendering
• Identify, research and track bills for those not paid in full; correspond with clients to identify any issues and potentially recoup payments
• Develop relationships with partners and secretaries to expand knowledge of client requirements
• Regularly communicate policies to partners, timekeepers and secretaries
• Work closely with the billing team to designate individuals as "billing policy experts" for individual clients' billing policies as a resource for the team
• Work with billing and collection staff to ensure all have pertinent client information
• Work closely with E-Bill Coordinator and the billers on day to day e-billing issues
• Develop and enhance process to obtain required information from partners or codes from clients before bills are rendered

In addition, responsibilities related to maintaining firm and client information are to be adhered to by all employees. This includes complying with the firm's information security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management.

QUALIFICATIONS

• Strong written and oral communication skills
• Strong interpersonal skills
• Strong attention to detail skills
• Results oriented
• Good organizational skills
• Ability to deal with all levels of firm personnel and client contacts
• Comprehensive analytical and problem solving skills
• Ability to work independently
• Experience and expertise with Microsoft office suite
• Experience and expertise with Microsoft office suite
• Prior experience with Elite billing system

EDUCATION and/or EXPERIENCE

• Strong financial oriented background
• Prior law firm billing department experience
• Bachelor's degree required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

The base salary range offered for this role will be $65,000 - $85,000. When determining a candidate's compensation offer, elements unique to each person are taken into consideration including but not limited to skill set, experience level, performance, professional certifications, degrees and location, as well as the needs of the Firm. The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits. For a more comprehensive list of employee benefits, please visit www.sullcrom.com/employee.