Client Compliance Coordinator

Sullivan & Cromwell LLP; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Sullivan & Cromwell LLP is seeking a Client Billing Coordinator to support and coordinate special client billing arrangements, ensuring accurate compliance with client requirements and assisting with rate implementations.

You will upload and maintain billing agreements, re-engineer processes, and implement guidelines in Elite 3E while collaborating with Rates, Pricing, and Billing teams to ensure accurate invoicing.

Qualifications

• Strong written and oral communication skills.
• Strong interpersonal skills and attention to detail.
• Proactive with results orientation and organizational skills.
• Ability to work independently and analyze complex billing data.
• Experience with Microsoft Office and Elite billing system.

Responsibilities

• Upload and maintain client billing agreements and requirements in folders and client sites.
• Re-engineer policies to ensure bills comply with client requirements.
• Implement new client guidelines in Elite 3E and coordinate rate setup.
• Collaborate with Pricing to confirm understanding of special billing arrangements.
• Create and maintain client billing rules, checklists, and partner summaries.
• Audit client bills before rendering and address unpaid items with clients.
• Develop relationships with partners and secretaries to understand client requirements.
• Communicate policies to partners, timekeepers and secretaries.
• Designate billing policy experts for clients and share knowledge with team.
• Coordinate with billing and collection staff to ensure pertinent client information is available.
• Work with E-Bill Coordinator on day-to-day e-billing issues.
• Improve processes to obtain required information from partners or clients before bills are rendered.

Skills

Communication skills

Interpersonal skills

Attention to detail

Proactive

Results oriented

Organizational skills

Independent work

Analytical skills

Problem solving

MS Office

Elite billing system

Education

Bachelor's degree

Tools

Microsoft Office

Elite billing system

Job description

Summary

This position will support and coordinate the special client billing arrangement process and ensure clients are billed in accordance with special requirements. This position will also be involved in the rate implementation process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Upload and maintain client billing agreements and client requirements correspondence (including emails) into billing guideline folders and client sites
• Continually re-engineer policies and processes to ensure that bills are rendered in compliance with client requirements
• Implement new client guidelines in Elite 3E and work with Rates team for rate set-up
• Work with Pricing team to confirm understanding of special billing arrangements
• Create and maintain client billing rules, biller checklist, and partner summaries
• Create processes to audit client bills before rendering
• Identify, research and track bills for those not paid in full; correspond with clients to identify any issues and potentially recoup payments
• Develop relationships with partners and secretaries to expand knowledge of client requirements
• Regularly communicate policies to partners, timekeepers and secretaries
• Work closely with the billing team to designate individuals as "billing policy experts" for individual clients' billing policies as a resource for the team
• Work with billing and collection staff to ensure all have pertinent client information
• Work closely with E-Bill Coordinator and the billers on day to day e-billing issues
• Develop and enhance process to obtain required information from partners or codes from clients before bills are rendered

In addition, responsibilities related to maintaining firm and client information are to be adhered to by all employees. This includes complying with the firm’s information security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management.

Qualifications

• Strong written and oral communication skills
• Strong interpersonal skills
• Strong attention to detail skills
• Proactive
• Results oriented
• Good organizational skills
• Ability to deal with all levels of firm personnel and client contacts
• Comprehensive analytical and problem solving skills
• Ability to work independently
• Experience and expertise with Microsoft office suite
• Prior experience with Elite billing system

EDUCATION And/or EXPERIENCE

• Strong financial oriented background
• Prior law firm billing department experience
• Bachelor's degree required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The base salary range offered for this role will be $65,000 - $85,000. When determining a candidate’s compensation offer, elements unique to each person are taken into consideration including but not limited to skill set, experience level, performance, professional certifications, degrees and location, as well as the needs of the Firm. The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits. For a more comprehensive list of employee benefits, please visit www.sullcrom.com/employee.