Client Communications Strategist

U.S. Bank; Cincinnati (OH); In loco; USD 93.000 - 109.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

Life Insurance

Disability Insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Descrizione del lavoro

U.S. Bank is seeking a Client Communication Specialist to develop and implement non-promotional client communications that align with business objectives and brand standards.

The ideal candidate will write accurately, manage multiple fast-paced projects, and collaborate with stakeholders to deliver customer-centric, compliant messages across channels, including email and digital media.

Competenze

• Bachelor's degree or equivalent work experience.
• Six or more years of related experience in marketing and marketing strategy.
• Experience developing direct client communications across channels.

Mansioni

• Collaborate with SMEs and stakeholders to understand customer communication needs.
• Develop and implement client communication plans aligned with objectives.
• Lead projects with limited guidance, ensuring accuracy, branding and compliance.
• Leverage AI tools to enhance communication strategies and efficiency.
• Deliver customer-centric, multi-channel communications to maximize retention.
• Ensure programs comply with laws, regulations and bank policies.
• Provide guidance for business line leaders and communicate with senior management.
• Complete projects on time and on budget per plans.
• Monitor market dynamics and test new engagement approaches.
• Evaluate messaging results to optimize communications.

Conoscenze

Direct client communications

Strategy recommendations

Editing and writing

Organizational skills

Problem solving

Agility

Interpersonal skills

Deadline management

Adaptability

Email marketing

Formazione

Bachelor's degree

Descrizione del lavoro

U.S. Bank is seeking a Client Communication Specialist to develop and implement non-promotional client communications that align with business objectives and brand standards.

The ideal candidate will write accurately, manage multiple fast-paced projects, and collaborate with stakeholders to deliver customer-centric, compliant messages across channels, including email and digital media.