Communications Specialist

U.S. Bank; Cincinnati (OH); In loco; USD 93.000 - 109.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

Life Insurance

Disability Insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Descrizione del lavoro

U.S. Bank is seeking a Client Communication Specialist to develop and implement non-promotional client communications that align with business objectives and brand standards.

The ideal candidate will write accurately, manage multiple fast-paced projects, and collaborate with stakeholders to deliver customer-centric, compliant messages across channels, including email and digital media.

Competenze

• Bachelor's degree or equivalent work experience.
• Six or more years of related experience in marketing and marketing strategy.
• Experience developing direct client communications across channels.

Mansioni

• Collaborate with SMEs and stakeholders to understand customer communication needs.
• Develop and implement client communication plans aligned with objectives.
• Lead projects with limited guidance, ensuring accuracy, branding and compliance.
• Leverage AI tools to enhance communication strategies and efficiency.
• Deliver customer-centric, multi-channel communications to maximize retention.
• Ensure programs comply with laws, regulations and bank policies.
• Provide guidance for business line leaders and communicate with senior management.
• Complete projects on time and on budget per plans.
• Monitor market dynamics and test new engagement approaches.
• Evaluate messaging results to optimize communications.

Conoscenze

Direct client communications

Strategy recommendations

Editing and writing

Organizational skills

Problem solving

Agility

Interpersonal skills

Deadline management

Adaptability

Email marketing

Formazione

Bachelor's degree

Descrizione del lavoro

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is looking for a Client Communication Specialist to develop, coordinate and implement non-promotional communications that support the business line's objectives. The ideal candidate should be able write accurately, clearly, and on-brand while seeking to provide the best client experience possible. Must also be able to adapt and manage multiple, quick-paced projects with fast approaching deadlines.

Primary Responsibilities

• Collaborate with subject matter experts and key stakeholders to fully understand the customer communication needs and adapt responses based on proactive discovery with key stakeholders.
• Develop, coordinate and implement client communication plans that support the communication objectives of business programs.
• Lead projects with limited guidance, and provide communications that are accurate, customer-centric, clear, branded and compliant.
• Utilize various tools and resources, including AI technologies, to enhance communication strategies and improve efficiency.
• Deliver customer-centric, multi-channel communications programs to maximize retention and engagement.
• Collaborate with internal partners to ensure that all communication programs are in accordance with all laws, regulations and bank policies.
• Provide communication resources, expertise and guidance for business line leaders.
• Communicate effectively with senior management.
• Complete projects on time and on budget, as outlined in project plans.
• Maintain awareness of changing market dynamics and collaborate with partners to test and learn new ways to engage and communicate with clients.
• Evaluate and measure results to optimize messaging.

Preferred Skills/Experience

• Experience developing direct client communications within various communication channels such as email, postal mail, social media, website, etc.
• Experience providing communication strategy recommendations with tactics to multi-functional teams that support business goals and objectives.
• Excellent writing, editing and proofreading skills.
• Strong organizational skills and an eye for presentation and details.
• Provide solutions/problem solve.
• Demonstrates agility in thinking and delivery.
• Strong interpersonal and team building skills.
• Ability to work under tight deadlines while managing multiple projects.
• Ability to thrive in a complex, fast-paced environment adapting to the changing market environment.
• Email marketing background is a plus.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.