Client Communications

Kramer Triad Management Group; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa in Troy, MI is hiring a Customer Service Representative to be the friendly voice and trusted resource for customers, helping them navigate questions, solve problems, and feel supported every step of the way. This full-time, in-office role runs Monday–Friday, 8:30 AM–5:00 PM with occasional overtime.

You will resolve billing questions, assist with account inquiries, and guide customers through HOA processes while collaborating with internal teams to maintain accurate records and deliver

Qualifications

• 1–3 years of customer service experience (call center or high-volume environments a plus).
• Strong communication skills—you know how to listen, explain, and connect.
• A calm, confident approach to solving problems and handling challenges.
• A positive, adaptable attitude and a strong sense of accountability.
• Great time management and the ability to prioritize effectively.
• Comfort with office technology and systems.
• A supportive, team-oriented culture where your voice matters.
• Opportunities to grow, learn, and build your career.
• A company that truly values service, innovation, and community impact.
• The chance to make a difference in people’s lives—every single day.

Responsibilities

• Be the first point of contact for customers, delivering a warm, helpful experience every time
• Partner with customers to resolve billing questions and account inquiries
• Troubleshoot issues and provide clear, easy-to-understand solutions
• Help customers understand their accounts, payment options, and HOA processes.
• Stay cool under pressure, especially when assisting in urgent or sensitive situations.
• Collaborate with vendors and internal teams to keep everything running smoothly
• Keep records accurate and up to date in our systems
• Bring a team-player mindset—jumping in where needed and supporting your colleagues

Skills

Customer service

Communication

Problem solving

Time management

Tech proficiency

Team player

Tools

Office software

CRM systems

Job description

Join a Team Where People Matter — Customer Service Representative (Troy, MI)

At Associa, we are not just managing communities—we are building connections, creating great experiences, and making a real difference in people’s everyday lives. With over 225 branch offices across North America and five million residents served worldwide, we are a leader in community management—but what truly sets us apart is our people.

For over 43 years, our 11,000+ team members have brought energy, collaboration, and innovation to everything they do. If you are someone who thrives in a supportive, people-first environment and loves helping others, you will feel right at home here.

About the Role

We are looking for a Customer Service Representative who brings positivity, empathy, and a solution-oriented mindset to every interaction. In this role, you will be the friendly voice and trusted resource for our customers—helping them navigate questions, solve problems, and feel supported every step of the way.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional overtime is offered)

Location: Troy, MI (full-time, in-office)

What You will Do

• Be the first point of contact for customers, delivering a warm, helpful experience every time
• Partner with customers to resolve billing questions and account inquiries
• Troubleshoot issues and provide clear, easy-to-understand solutions
• Help customers understand their accounts, payment options, and HOA processes.
• Stay cool under pressure, especially when assisting in urgent or sensitive situations.
• Collaborate with vendors and internal teams to keep everything running smoothly
• Keep records accurate and up to date in our systems
• Bring a team-player mindset—jumping in where needed and supporting your colleagues

What You Bring

We are looking for someone who’s not only capable—but also brings great energy and a collaborative spirit:

• 1–3 years of customer service experience (call center or high-volume environments a plus)
• Strong communication skills—you know how to listen, explain, and connect.
• A calm, confident approach to solving problems and handling challenges
• A positive, adaptable attitude and a strong sense of accountability
• Great time management and the ability to prioritize effectively
• Comfort with office technology and systems
• A supportive, team-oriented culture where your voice matters
• Opportunities to grow, learn, and build your career
• A company that truly values service, innovation, and community impact
• The chance to make a difference in people’s lives—every single day

If you’re someone who enjoys helping people, thrives in a friendly and fast-paced environment, and wants to work with a team that has your back, we’d love to meet you.