Client Communication Manager

Lockton Companies; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Client Communication Manager to enhance communication strategies within their People Solutions team. This role focuses on streamlining processes, managing client relationships, and implementing digital communication solutions. The ideal candidate will possess strong writing and project management skills, with a keen eye for detail. Join a dynamic team that values collaboration and innovation, and contribute to an inclusive culture that empowers individuals to thrive. This is a unique opportunity to make a significant impact in a supportive environment that prioritizes personal and professional growth.

Benefits

Industry-leading health insurance

Opportunities for career growth

Flexible work environment

Performance bonus eligibility

Qualifications

• 5+ years in employee benefits communication or corporate communication preferred.
• Strong writing, editing, and proofreading skills are essential.

Responsibilities

• Streamline processes and improve communication offerings.
• Manage client scope and vendor contracts effectively.

Skills

English writing and editing

Project management

Interpersonal skills

Presentation skills

Attention to detail

Adaptability

Self-motivation

Education

Bachelor’s degree in Communication

Bachelor’s degree in Journalism

Bachelor’s degree in English

Bachelor’s degree in Marketing

Tools

Microsoft Office

Job description

Chicago, Illinois, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

The Client Communication Manager will be responsible for streamlining and expanding People Solutions Core Communication offerings while simultaneously evaluating and addressing scope concerns. A focus of this role will be to improve the overall experience for the People Solutions account teams – fostering collaboration across the MDS and People Solutions teams – while delivering exceptional employee-facing deliverables.

Duties:

• Evaluate and implement opportunities for streamlining processes
• Identify and manage scope of services with both new and existing clients.
• Maintain and expand Core resources
• Explore and implement digital communication solutions
• Evaluate and manage vendor contracts/licensing agreements
• Onboard Core team Associates on communication
• Provide copywriting assistance when determined appropriate
• Provide client-facing assistance when determined appropriate

Compensation and Benefits

Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.

Performance Bonus: This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.

Qualifications

• Bachelor’s degree in Communication, Journalism, English, or Marketing preferred
• Five or more years’ experience in employee benefits communication preferred, or equivalent experience in internal communication or corporate communication
• Stellar English/grammar, writing, editing, and proofreading skills
• A strong project manager with a high level of organizational skill and attention to detail
• Strong knowledge of Microsoft Office and Associated Press style
• Interpersonal and presentation skills
• Adaptable, self-motivated, flexible team player
• Ability to learn quickly and then lead your assigned clients’ projects with little or no supervision
• Ability to work in a fast-paced, demanding environment, and to work outside of normal business hours as needed

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.