Client-Centric Teller and Service Pro

The National Bank of Indianapolis; Carmel (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

The National Bank of Indianapolis is seeking a Customer Service Representative for the West Carmel/Zionsville Banking Center. You will deliver exceptional service, operate a teller window, and handle financial transactions with accuracy.

You will provide clients with information on accounts and products, maintain product knowledge, and balance cash daily while complying with regulations and security protocols.

Qualifications

• High School Diploma or equivalent.
• Six months or more of cash handling experience preferred.
• Exceptional attention to detail with a high degree of accuracy.
• Strong communication and customer service skills with a professional demeanor.

Responsibilities

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Skills

Customer service

Attention to detail

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Terminal systems

Job description

The National Bank of Indianapolis is seeking a Customer Service Representative for the West Carmel/Zionsville Banking Center. You will deliver exceptional service, operate a teller window, and handle financial transactions with accuracy.

You will provide clients with information on accounts and products, maintain product knowledge, and balance cash daily while complying with regulations and security protocols.