Customer Service Representative - West Carmel/Zionsville Banking Center (Opens in a new Window)

National Bank of Indianapolis Corp.; Carmel (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

National Bank of Indianapolis is seeking a Customer Service Representative for our West Carmel/Zionsville Banking Center. You will process transactions, provide personalized service, and assist clients with everyday banking needs in a client-focused environment.

The role emphasizes accurate cash handling, strong communication, and knowledge of bank products to identify referral opportunities while maintaining security and regulatory compliance.

Qualifications

• High School Diploma or equivalent required.
• Six months or more of cash handling experience preferred.
• Excellent attention to detail with high accuracy.
• Strong communication and customer service skills with a professional demeanor.
• Good interpersonal skills and ability to engage with diverse clients.
• Basic computer proficiency and familiarity with terminal systems.

Responsibilities

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Skills

Customer service

Attention to detail

Communication skills

Interpersonal skills

Cash handling

Education

High School Diploma or equivalent

Job description

Do you enjoy working directly with clients, building relationships, and providing service people can count on? The National Bank of Indianapolis is seeking a Customer Service Representative to join our West Carmel/Zionsville Banking Center team.

In this role, you'll be a key part of the client experience, processing transactions accurately and efficiently while providing personalized service and helping clients with their everyday banking needs.

How You’ll Contribute

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times
• Operate a teller window efficiently, processing transactions accurately and timely
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
• Provide clients with clear, accurate information about accounts, products, and services
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
• Evaluate client needs and connect customers with appropriate team members or departments
• Balance cash and transactions daily, verifying totals with precision
• Maintain working knowledge of the branch capture system
• Comply with all banking regulations, internal policies, and operational procedures
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk

What We’re Looking For

• High School Diploma or equivalent
• Six months or more of cash handling experience preferred for entry-level candidates
• Exceptional attention to detail with a high degree of accuracy
• Strong communication and customer service skills with a professional demeanor
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
• Basic computer proficiency and familiarity with terminal systems

Why Join Us

The National Bank of Indianapolis is the city’s only locally owned national bank built on strong relationships, operational excellence, and a commitment to doing things the right way. As part of our West Carmel/Zionsville Banking Center team, you'll play an important role in creating a welcoming experience and delivering the personalized service our clients have come to expect.

• A collaborative environment where your contributions are valued
• Opportunities to expand your banking and customer service knowledge
• Leadership that supports growth, accountability, and excellence
• Work that directly impacts client relationships and satisfaction

In Summary

Bring your customer focus
Bring your attention to detail
Bring your commitment to service

We’ll provide the tools, support, and culture to help you thrive.

Together, we’ll deliver service our clients can count on every time!

Hourly Wage

The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.

The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.