Client Experience Specialist – ERP Pro & Growth

Tyler Technologies, Inc.; Idalou (TX); On-site; USD 47,000 - 55,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate in the United States to serve as the first point of contact for client questions and service needs.

You will own issues through resolution, document interactions, and grow through module-specific certifications within a regional team. As you gain knowledge across the Tyler ERP Pro product suite, you will provide high-quality support, collaborate with regional leadership, and contribute to continuous improvement

Qualifications

• Excellent communication skills and a strong service orientation.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Comfort learning technical concepts and using new tools.
• Team-oriented with a commitment to learning and contributing to shared goals.

Responsibilities

• Manage and respond to incoming client support needs with professionalism and care; own each issue through to resolution or proper escalation.
• Document interactions and case details thoroughly in line with team standards.
• Follow established processes to troubleshoot and resolve a broad range of product inquiries.
• Maintain a learning mindset and work toward module-specific certifications.
• Collaborate with teammates and regional leadership to ensure consistent, effective support.
• Provide insight into common trends or client needs to support continuous improvement.
• Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable.
• Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership.

Skills

Excellent communication

Customer service

Task management

Learn new tools

Job description

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate in the United States to serve as the first point of contact for client questions and service needs.

You will own issues through resolution, document interactions, and grow through module-specific certifications within a regional team. As you gain knowledge across the Tyler ERP Pro product suite, you will provide high-quality support, collaborate with regional leadership, and contribute to continuous improvement