Client-Centric Relationship Banker

National Black MBA Association; New York, Northern (NY, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Bank of America in New York is seeking a client-focused associate to engage clients in the lobby and educate them on self-service options such as mobile and online banking. You will process cash transactions accurately and build in-depth knowledge of clients' financial priorities to connect them with suitable solutions.

The role requires strong communication, problem solving, and the ability to work extended hours including weekends.

Qualifications

• Required: enthusiastic self-starter with strong work ethic and client focus.
• Collaborates effectively to build relationships and deliver results.
• Able to educate clients on self-service banking and digital tools.
• Demonstrates problem solving and critical thinking to meet client needs.
• Willing to work weekends/extended hours and travel to centers.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes and guidelines to act in the client and bank's best interest.
• Grows knowledge by partnering with lending, investments, and small business experts.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and cash handling.
• Adheres to laws and regulations.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in New York is seeking a client-focused associate to engage clients in the lobby and educate them on self-service options such as mobile and online banking. You will process cash transactions accurately and build in-depth knowledge of clients' financial priorities to connect them with suitable solutions.

The role requires strong communication, problem solving, and the ability to work extended hours including weekends.