Client-Centric Relationship Banker

Bank of America; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America in New York is seeking staff to engage clients in the lobby, educate on self-service options, and process cash transactions with accuracy. You will build relationships to understand financial needs and connect clients to suitable solutions.

The role requires strong communication, adaptability, and a client‑first mindset, with willingness to work weekends and extended hours as needed.

Qualifications

• Enthusiastic self-starter with strong work ethic and client focus.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on self-service banking options (ATM/online/mobile).
• Reliable in meeting needs while following laws and bank processes.

Responsibilities

• Engages clients in the lobby and educates on self-service resources.
• Processes cash transactions accurately and efficiently.
• Builds client relationships to meet financial needs.
• Follows established processes and regulatory guidelines.
• Manages center traffic, appointments, and outbound calls.

Skills

Customer focus

Communication

Problem solving

Adaptability

Team collaboration

Education

Bachelor's degree

Cash handling experience

Job description

Bank of America in New York is seeking staff to engage clients in the lobby, educate on self-service options, and process cash transactions with accuracy. You will build relationships to understand financial needs and connect clients to suitable solutions.

The role requires strong communication, adaptability, and a client‑first mindset, with willingness to work weekends and extended hours as needed.