Client-Centric Growth & Partnerships Specialist

Kelso Industries; Dickinson (ND); On-site; USD 45,000 - 75,000; Full time

Job summary

Kelso Industries is hiring a Business Development Representative to manage new and existing customer relationships and drive sales growth across multiple service lines. You will work with field personnel and participate in college recruiting and trade shows to promote our HVAC, mechanical, plumbing, refrigeration, and electrical solutions.

The role emphasizes client-care, proactive communication, and cross-functional collaboration to balance company and customer needs in a fast-paced environment.

Qualifications

• Think on their feet to adapt to changing scope, schedule and conditions.
• Independent decision making in fast-paced environments.
• Prioritize needs of project and customers to deliver outcomes.
• Catch and correct errors promptly and accurately.
• Advanced computer skills: word processing, spreadsheets, and accounting software.

Responsibilities

• Provide outstanding customer service and act as a client-care officer with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used company-wide.
• Maintain customer satisfaction through ongoing communication and relationship management; resolve issues post-sale.
• Communicate sales orders, job creations, customer issues, and other customer needs.
• Serve as internal project coordinator on customer jobs as assigned.
• Coordinate resolution of customer problems and complaints with relevant teams.
• Build and maintain strong customer and employee relationships.
• Assist Project Foremen with sales promotions, customer satisfaction surveys, calls, inquiries, and visits.
• Assist operations with sales forecasts, plans, and report updates to supervisor.
• Interact daily with customers and maintain detailed sales logs.
• Demonstrate accountability toward the company, coworkers, and customers.

Skills

Thinking on Their Feet

Independent Decision Making

Prioritizes Needs of Project

Attention to Detail

Computer Literacy

Team Coordination under Deadlines

Written & Verbal Communication

Initiative & Self-Management

Problem-Solving & Analysis

Client/Consultant Process Knowledge

Education

3-5 years of business sales or marketing experience or equivalent Training

Tools

Microsoft Outlook

Excel

QuickBooks

HRIS Software

Job description

Kelso Industries is hiring a Business Development Representative to manage new and existing customer relationships and drive sales growth across multiple service lines. You will work with field personnel and participate in college recruiting and trade shows to promote our HVAC, mechanical, plumbing, refrigeration, and electrical solutions.

The role emphasizes client-care, proactive communication, and cross-functional collaboration to balance company and customer needs in a fast-paced environment.