Client-Centric Branch Leader

JPMorgan Chase & Co.; Springfield (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Manager in a Chase Branch to lead a team and deliver exceptional client experiences in Springfield, IL.

You will be responsible for deposits, investments, operations, and coaching the team to achieve goals while upholding Chase's standards of service and integrity. The role emphasizes a customer-centric culture, risk awareness, and collaboration with specialists to meet clients' financial needs.

Qualifications

• Demonstrated leadership with coaching experience to build a high-performing branch team.
• Experience growing deposits and investments and managing branch operations.
• Strong risk, controls, and policy-adherence mindset; ability to apply sound judgment.

Responsibilities

• Motivate the branch team by embodying Chase values and culture.
• Drive branch performance using the Branch Scorecard to grow deposits and investments.
• Understand and meet client needs to build lasting relationships and trust.
• Coach; provide feedback; celebrate successes to maintain morale and motivation.
• Encourage ongoing learning and development to keep skills sharp.
• Build relationships with local businesses to strengthen branch presence.
• Maintain strong risk controls and policy compliance across activities.

Skills

Leadership

Coaching

Branch management

Retail banking

Risk & controls

Customer focus

Technology adoption

Community engagement

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase & Co. is seeking a Branch Manager in a Chase Branch to lead a team and deliver exceptional client experiences in Springfield, IL.

You will be responsible for deposits, investments, operations, and coaching the team to achieve goals while upholding Chase's standards of service and integrity. The role emphasizes a customer-centric culture, risk awareness, and collaboration with specialists to meet clients' financial needs.