Client-Centric Banking Associate

Essa Bank; Brodheadsville (PA); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Employee Assistance Program

Health & Wellness Program

Special Loan and Deposit rates

Rewards & Recognition Programs

Job summary

ESSA Bank is seeking a customer associate in Brodheadsville, PA to greet clients, discuss banking needs, and provide tailored financial solutions. The role emphasizes accuracy in transactions, account openings, and lending support, within a compliant, customer-focused environment.

The position requires strong language and math skills, basic digital literacy, and a high school diploma or GED, with opportunities for community engagement and professional growth.

Qualifications

• Ability to read, comprehend, and interpret documents and communicate effectively.
• Proficient digital literacy including email, internet and intranet use.
• Basic math skills: add, subtract, multiply, and divide.
• Ability to apply instructions and solve problems in standard scenarios.

Responsibilities

• Greet clients warmly and uncover opportunities with product/service recommendations.
• Perform accurate transactions and assist with account openings and retail lending.
• Follow bank policies to ensure security and compliance.
• Meet targets related to customer satisfaction and financial wellness conversations.
• Demonstrate leadership, integrity, and teamwork in daily operations.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Education

High school diploma or GED

Tools

Core transaction system

Debit card system

Statement processing system

Cash handling tools

Job description

ESSA Bank is seeking a customer associate in Brodheadsville, PA to greet clients, discuss banking needs, and provide tailored financial solutions. The role emphasizes accuracy in transactions, account openings, and lending support, within a compliant, customer-focused environment.

The position requires strong language and math skills, basic digital literacy, and a high school diploma or GED, with opportunities for community engagement and professional growth.