Client-Centric Banker & Branch Advisor

JPMorganChase; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase is seeking an Associate Banker to represent the brand and culture with hospitality, using cutting-edge financial technology and friendly service. The role focuses on delivering exceptional client experiences and building trusted relationships by sharing product knowledge and solutions.

You will help clients achieve their financial goals through attentive service, onboarding, and guidance on digital channels like Chase Mobile App and Chase.com.

Qualifications

• Client service experience or comparable experience.
• Strong ability to communicate clearly and politely to understand and help clients.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Communication skills

Product knowledge learning

Education

High school diploma or GED equivalent

Job description

JPMorganChase is seeking an Associate Banker to represent the brand and culture with hospitality, using cutting-edge financial technology and friendly service. The role focuses on delivering exceptional client experiences and building trusted relationships by sharing product knowledge and solutions.

You will help clients achieve their financial goals through attentive service, onboarding, and guidance on digital channels like Chase Mobile App and Chase.com.