Residential Services Manager

Volunteers of America-Greater New York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York invites applications for a Residential Services Manager at Bushwick Family Residence in Brooklyn. The role oversees front desk operations, security, and program coordination to support residents and families.

Required: a Bachelor’s degree and three years of relevant experience; strong communication, organizational, and documentation skills. We offer comprehensive benefits and a supportive, mission-driven workplace.

Qualifications

• Bachelor’s degree and 3 years of relevant work experience.
• Strong coordination, written and verbal communication, organizational, and documentation skills.

Responsibilities

• Coordinate front desk operations.
• Coordinate and ensure documentation of client arrival and departure procedures.
• Coordinate resident programs.
• Maintain communication with clients.
• Supervise assigned staff.
• Perform other related duties as requested.

Skills

Coordination skills

Written/verbal communication

Organizational skills

Record keeping

Computer skills

Education

Bachelor’s degree

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position

Residential Services Manager

The Residential Services Manager is responsible for the front desk operation and security function of the facility.

Bushwick Family Residence is a transitional family shelter where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing

Location

Brooklyn, NY 11207

Minimum Qualifications

• Bachelors’ degree and three years of relevant work experience.
• Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, and computer skills.

Residential Services Manager Principal Responsibilities

• Coordinate front desk operations.
• Coordinate and ensure documentation of client arrival and departure procedures.
• Coordinate resident programs.
• Maintain communication with clients
• Supervise assigned staff.
• Perform other related duties as requested.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.