Client Care & Transportation Specialist

Voa Gny; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

The Schwartz Men’s Shelter seeks a Customer Care Worker/Driver to support clients in daily activities, protect client rights, and ensure safety. The role includes transporting clients to appointments and maintaining records, while delivering strong service in a community shelter setting.

Responsibilities include escorting clients, managing census data, distributing supplies, and handling incidents per program protocols.

Qualifications

• High school diploma or GED preferred; plus one year relevant experience.
• Clean and valid driver’s license.
• Must maintain agency authorized driver status.

Responsibilities

• Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
• Accept new clients in electronic records database.
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
• Drive agency vehicles to transport clients and staff, as assigned.

Skills

Customer service

Driving

Education

High school diploma or GED

One year relevant experience

Job description

The Schwartz Men’s Shelter seeks a Customer Care Worker/Driver to support clients in daily activities, protect client rights, and ensure safety. The role includes transporting clients to appointments and maintaining records, while delivering strong service in a community shelter setting.

Responsibilities include escorting clients, managing census data, distributing supplies, and handling incidents per program protocols.