Client Care Technician - Long Island City, Queens

Rimowa GmbH; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

RIMOWA GmbH in Long Island City, Queens seeks a Client Care Technician to repair and troubleshoot damaged luggage. You will inspect, repair, and test products, estimating repair costs and collaborating with the team to ensure quality standards.

The role requires hands-on use of hand and power tools, attention to detail, and the ability to work under pressure while maintaining safety protocols. Lifting and material handling are involved.

Qualifications

• Two years’ experience in a manufacturing/technical environment with hands-on tools.
• High School diploma or equivalent required.
• Mechanical background with hands-on use of hand and power tools is a must.
• Three-year experience as a machine operator or assembler preferred.

Responsibilities

• Inspect used/returned products to determine repair needs.
• Repair or replace defective parts using hand/power tools.
• Test repaired products for proper function per company standards.
• Estimate repair costs for labor and materials used.
• Inspect new products for defects or shipping damage.

Skills

Mechanical background

Attention to detail

Independent work

Education

High School diploma or equivalent

Tools

Hand tools

Power tools

Job description

Client Care Technician - Long Island City, Queens

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage.

Job responsibilities

YOUR RESPONSIBILTIES:

• Inspect used and returned products to determine the requirement for repair.
• Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools
• Test and adjust repaired products for proper functioning as per company standards
• Determine estimates for repair cost on used and returned products regarding both labor and material required
• Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests
• Assist Head Technician on training of CC Technician Trainee and/or store employees
• Load, unload and move materials either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed per OSHA regulations
• Responsible of daily cleaning of work areas and equipment

Profile

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Furthermore, we seek:

• Completion of a High School diploma or equivalent education required
• Mechanical background using hand and power tools a must
• 3-year experience as a machine operator or an assembler in manufacturing is preferred
• Working within repairs of industry product (luggage) required
• Attention to detail and quality would be a high personality trait standard
• Ability to work independently
• Ability to lift 25lbs repeatedly

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning