Client Care Technician - Long Island City

Rimowa; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

The Brobston Group in New York, NY is seeking a Client Care Technician to repair and troubleshoot damaged luggage. This role requires hands-on experience with small hand tools and mechanical aptitude in a manufacturing setting.

You will work independently, focusing on quality, attention to detail, and safe lifting of up to 25lbs while adhering to production standards in a fast-paced environment. Prior luggage repair or similar product experience is preferred.

Qualifications

• High School diploma or equivalent required.
• Minimum two years in manufacturing/technical env.
• Ability to lift 25 lbs repeatedly.
• Experience with small hand tools.

Responsibilities

• Perform repairs and troubleshooting of damaged luggage.
• Work with hand and power tools to repair products.
• Maintain attention to detail while diagnosing issues.
• Operate independently and manage tasks under pressure.

Skills

Two years experience

Hand tools usage

Independent work

Attention to detail

Education

High School diploma or equivalent

Tools

Hand tools

Power tools

Job description

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage.

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Furthermore, we seek:

• Completion of a High School diploma or equivalent education required
• Mechanical background using hand and power tools a must
• 3-year experience as a machine operator or an assembler in manufacturing is preferred
• Working within repairs of industry product (luggage) required
• Attention to detail and quality would be a high personality trait standard
• Ability to work independently
• Ability to lift 25lbs repeatedly

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning