Client Care Supervisor

Green Beagle Lodge; Chapel Hill (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) matching

Medical benefits after 6 months

DigIn Shared Ownership

DayPlay discounts

Job summary

Green Beagle Lodge in Chapel Hill, NC is seeking a Full-Time Client Care Supervisor to lead the Client Care team and deliver exceptional experiences for both pets and their guardians. The role emphasizes relationship building, gentle leadership, and hands-on involvement in daily operations.

You will work across departments to maintain a high standard of client service, dog-handling, and facility safety in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Natural leadership abilities with a collaborative mindset.
• Confident multitasker who stays calm under pressure.
• Reliable, organized, and detail-oriented.
• Previous customer service experience required.
• Previous supervisory or leadership experience preferred.
• Knowledge of dog health and behavior preferred.
• Comfortable working in a fast-paced environment.
• Passion for dogs and pet care is a huge plus!

Responsibilities

• Lead and support the Client Care team during daily operations.
• Deliver exceptional customer service to clients in person, over the phone, and via email.
• Assist with daily shift operations, task delegation, and workflow management.
• Coach and support team members while fostering a positive work environment.
• Handle client concerns professionally, confidently, and with empathy.
• Ensure accurate reservations, account management, and client communications.
• Maintain cleanliness, organization, and presentation of the front lobby and workspaces.
• Collaborate with Pet Care, Grooming, and Training teams to ensure seamless operations.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.
• Help maintain company policies, safety standards, and operational procedures.

Skills

Communication

Leadership

Multitasking

Reliability

Customer service

Supervisory experience

Dog health knowledge

Fast-paced environment

Dog care passion

Job description

• Lead and support the Client Care team during daily operations.
• Deliver exceptional customer service to clients in person, over the phone, and via email.
• Assist with daily shift operations, task delegation, and workflow management.
• Coach and support team members while fostering a positive work environment.
• Handle client concerns professionally, confidently, and with empathy.
• Ensure accurate reservations, account management, and client communications.
• Maintain cleanliness, organization, and presentation of the front lobby and workspaces.
• Collaborate with Pet Care, Grooming, and Training teams to ensure seamless operations.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.
• Help maintain company policies, safety standards, and operational procedures.

Ideal candidates bring a genuine passion for animals, strong leadership potential, and a commitment to providing an outstanding client experience with every interaction—for both pets and their parents. The work is fast-paced and physical, involving continuous movement, thorough cleaning, and direct engagement with dogs ranging from 5 to 150 pounds.

Qualifications

• Strong communication and interpersonal skills.
• Natural leadership abilities with a collaborative mindset.
• Confident multitasker who stays calm under pressure.
• Reliable, organized, and detail-oriented.
• Previous customer service experience required.
• Previous supervisory or leadership experience preferred.
• Knowledge of dog health and behavior preferred.
• Comfortable working in a fast-paced environment.
• Passion for dogs and pet care is a huge plus!

Growth Path: Supervisor II or Management

Supervisors are trusted operational leaders in the making who model Digs’ culture, drive daily performance, and develop others. Advancement is earned through consistent leadership, reliability, and business acumen. Readiness for advancement includes:

• Consistent record of strong attendance and team engagement.
• Proven leadership and conflict-resolution skills.
• Deep understanding of both front- and back-of-house operations.
• Demonstrated ability to train and mentor others effectively.
• Strong alignment with Digs’ values and commitment to continuous improvement.

What to Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the department manager and tour the facility.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.
• Hands-on leadership training with our Client Care team.

Fast Facts About GBL

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

What We Offer

• Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match.
• At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success.
• Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.

About Green Beagle Lodge

Green Beagle Lodge is looking for a Full-Time Client Care Supervisor to join our leadership team! This role is ideal for someone who enjoys building relationships, leading by example, and creating exceptional experiences for both pets and their people.

At Green Beagle Lodge, we believe in building strong teams and a positive company culture to maintain a clean, green, safe, and fun environment for both pets and staff. We've helped many individuals new to the industry grow into lasting careers, and this position offers the opportunity to develop your leadership skills while making a meaningful impact on our daily operations.

All team members complete a structured orientation and industry-specific training program, followed by hands-on experience designed to build confidence and strengthen dog-handling, customer service, and leadership skills.

Green Beagle Lodge is part of Digs Dog Care, which is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

The pay range for this role is:

17 - 18 USD per hour (Green Beagle Lodge Chapel Hill)