Veterinary Client Care Specialist — Front Desk Champion

Solomonsvet; Northern (KY); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Tuition Support Program

Health insurance

Six paid holidays

Employee discount program

Job summary

Solomons Veterinary is seeking a full-time Client Care Specialist to be the welcoming face for clients and patients. You’ll handle front-desk duties, schedule appointments, and coordinate with the medical team to ensure a smooth, compassionate client experience.

Join a team that values growth, education, and a positive, patient-focused culture. This role offers a pathway to professional development and meaningful daily impact for pet families.

Qualifications

• Exceptional communication and outstanding client service are at the heart of this position.
• Strong time-management and organizational skills.
• A willingness to ask questions and continue learning.

Responsibilities

• Welcome clients and patients with warmth, compassion, and professionalism.
• Answer incoming phone calls and respond to client questions and requests.
• Schedule appointments and help maintain an efficient hospital calendar.
• Check clients and patients in and out of the hospital.
• Maintain accurate client and patient information.
• Process payments and assist with front-desk transactions.
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience.

Skills

Pet care passion

Customer service

Communication skills

Multitasking

Team player

Job description

Solomons Veterinary is seeking a full-time Client Care Specialist to be the welcoming face for clients and patients. You’ll handle front-desk duties, schedule appointments, and coordinate with the medical team to ensure a smooth, compassionate client experience.

Join a team that values growth, education, and a positive, patient-focused culture. This role offers a pathway to professional development and meaningful daily impact for pet families.