Veterinary Client Care Specialist — Front Desk Champion

Solomons Vet; Maryland; Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Tuition Support Program

Health insurance

Six paid holidays

Employee discount program

Job summary

Solomons Veterinary is seeking a full-time Client Care Specialist to be the welcoming face for clients and patients. You’ll handle front-desk duties, schedule appointments, and coordinate with the medical team to ensure a smooth, compassionate client experience.

Join a team that values growth, education, and a positive, patient-focused culture. This role offers a pathway to professional development and meaningful daily impact for pet families.

Qualifications

• Exceptional communication and outstanding client service are at the heart of this position.
• Strong time-management and organizational skills.
• A willingness to ask questions and continue learning.

Responsibilities

• Welcome clients and patients with warmth, compassion, and professionalism.
• Answer incoming phone calls and respond to client questions and requests.
• Schedule appointments and help maintain an efficient hospital calendar.
• Check clients and patients in and out of the hospital.
• Maintain accurate client and patient information.
• Process payments and assist with front-desk transactions.
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience.

Skills

Pet care passion

Customer service

Communication skills

Multitasking

Team player

Job description

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.