Client Care Specialist — Part-Time to Full-Time Growth Path

FYZICAL Therapy & Balance Centers; Mesa (AZ); On-site; USD 22,000 - 30,000; Part time

Job summary

FYZICAL Therapy & Balance Centers in Mesa, AZ is seeking a Client Care Specialist to manage front-desk operations, scheduling, insurance verification, and patient communications. This part-time role offers growth toward full-time as the clinic expands.

You will own the scheduling, referrals, and front-end financial processes, coordinating with clinicians and billing teams to ensure a smooth patient experience and accurate revenue flow.

Qualifications

• Front-office experience in PT/medical setting.
• Knowledge of insurance verification, authorizations, and copay collection.
• Experience with billing communications with a billing company.
• Proactive follow-up to reschedule and keep calendar full.
• Detail-oriented and organized, able to juggle phones and walk-ins.
• Strong, warm, professional communication with patients.

Responsibilities

• Handle patient scheduling and multi-line phone duties.
• Gather new patient data and track referrals.
• Disseminate information between patients and clinicians.
• Email/ fax reports to physicians and providers as needed.
• Collect copays and verify insurance coverage.
• Maintain patient records and appointment reminders.

Skills

Front-office experience

Insurance verification

Billing workflows

Patient follow-up

Attention to detail

Strong communication

Dependability

Long-term commitment

Job description

FYZICAL Therapy & Balance Centers in Mesa, AZ is seeking a Client Care Specialist to manage front-desk operations, scheduling, insurance verification, and patient communications. This part-time role offers growth toward full-time as the clinic expands.

You will own the scheduling, referrals, and front-end financial processes, coordinating with clinicians and billing teams to ensure a smooth patient experience and accurate revenue flow.