Client Care Specialist - Inbound Support & Billing

Kedia Corporation; South Valley (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

A nationwide service provider seeks a Customer Service Representative in South Valley, NM. The role involves assisting customers through various channels, managing inquiries, and resolving issues efficiently. Ideal candidates possess strong listening and communication skills, as well as proficiency in various technologies, to provide excellent service. Experience in a fast-paced environment is preferred. The company offers a dynamic work atmosphere focused on employee development and growth.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine coverage for particular loss.
• Contact customers to respond to inquiries regarding claim investigations.
• Resolve customers' service or billing complaints through activities like exchanging merchandise.
• Obtain and examine information to assess validity of complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A nationwide service provider seeks a Customer Service Representative in South Valley, NM. The role involves assisting customers through various channels, managing inquiries, and resolving issues efficiently. Ideal candidates possess strong listening and communication skills, as well as proficiency in various technologies, to provide excellent service. Experience in a fast-paced environment is preferred. The company offers a dynamic work atmosphere focused on employee development and growth.