Client Care Specialist - Hybrid VOIP & Tech Support

Access One Inc.; Chicago (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision

Matching 401k, PTO

Job summary

Access One is a business technology services and communications provider delivering phone-based support to its existing voice and data customer base. The role is hybrid for the Chicagoland area, with a 3-day in-office, 2-day remote schedule, and a shift from 9 AM to 6 PM CST.

You will handle inquiries via phone, chat and email, perform data entry, and assist in resolving issues. VOIP troubleshooting and Metaswitch changes are part of daily operations to improve service quality.

Qualifications

• Bachelor's degree preferred.
• Customer service, call center and/or telecom experience preferred.
• Ability to manage difficult customer situations and respond promptly.
• Proficiency in Microsoft Office preferred.

Responsibilities

• Answer telephone inquiries, online chats and emails from customers in a timely and professional manner.
• Provide quality service by responding to needs and initiating resolution, collaborating with other departments.
• Perform data entry to document complaints and actions taken.
• Correspond with customers and other departments to obtain facts.
• Help create customer loyalty through courteous, efficient service.
• Tier I troubleshooting for VOIP services.
• Conduct VOIP changes in Metaswitch (Network Switch).
• Provide ticket status upon request.
• Ensure follow-up with customers on all requests.

Skills

Customer service

Call center experience

Telecom experience

Communication skills

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Access One is a business technology services and communications provider delivering phone-based support to its existing voice and data customer base. The role is hybrid for the Chicagoland area, with a 3-day in-office, 2-day remote schedule, and a shift from 9 AM to 6 PM CST.

You will handle inquiries via phone, chat and email, perform data entry, and assist in resolving issues. VOIP troubleshooting and Metaswitch changes are part of daily operations to improve service quality.